How Texliff handles information.

This Privacy Policy explains how Texliff collects, uses, shares, protects, and retains information when you visit our website, request a quote, upload files, create an account, communicate with us, pay an invoice, schedule interpretation, receive translation services, apply as a linguist, or otherwise interact with Texliff systems.

This policy applies to Texliff websites, portals, forms, public pages, customer workflows, linguist workflows, communications, and operational systems that link to this policy. A separate written agreement may add privacy, confidentiality, security, or data-processing terms for a specific customer or project.

We collect information you provide directly, information generated through service delivery, and limited technical information from website and platform use. The exact information depends on how you interact with Texliff and which services you request.

• Contact and account details, such as name, email, phone number, company, role, billing address, shipping address, and login information.
• Project information, such as language pair, service type, uploaded documents, reference materials, instructions, deadlines, formatting requirements, certification needs, appointment details, platform links, venues, and communications.
• Payment and billing information, such as invoices, payment status, transaction references, tax or purchasing details, and limited payment processor records.
• Linguist information, such as application details, resume content, credentials, language pairs, rates, availability, location, identity and tax information when required, and assignment history.
• Website and system information, such as device, browser, IP address, referring page, form activity, usage logs, cookies, analytics events, security logs, and error diagnostics.

Translation and interpretation work often involves personal, legal, medical, immigration, financial, educational, or business materials. Texliff processes those materials to quote, staff, perform, review, deliver, bill, support, and document the requested service.

Customers should submit only the information needed for the quote or project. If a document contains unnecessary sensitive information, the customer is responsible for redacting it before submission when redaction will not interfere with the requested service.

Texliff uses information to operate a language services business, deliver requested work, maintain secure systems, communicate with customers and linguists, and comply with operational, legal, tax, accounting, and fraud-prevention obligations.

• Prepare quotes, evaluate scope, assign qualified linguists, schedule interpreters, deliver files, and provide customer support.
• Create and manage customer, admin, dispatcher, and linguist accounts.
• Process payments, issue invoices, track project status, manage purchase orders, and maintain accounting records.
• Review quality, resolve disputes, investigate errors, prevent fraud, monitor system security, and improve service workflows.
• Send operational messages, service updates, project notices, account alerts, billing reminders, and optional marketing communications where permitted.

Texliff does not sell customer documents or project materials. We share information only as needed to operate the business, perform requested services, comply with legal obligations, protect rights and safety, or complete transactions requested by the customer.

• With Texliff personnel, coordinators, linguists, reviewers, interpreters, contractors, and vendors who need access for a project or support request.
• With service providers for hosting, file storage, email delivery, messaging, analytics, payment processing, document handling, scheduling, security, and operational tooling.
• With customers, authorized account users, agencies, courts, recipients, or other parties when the customer asks Texliff to deliver work or coordinate an assignment with them.
• With legal, government, compliance, fraud-prevention, or safety authorities when required or when Texliff believes disclosure is necessary to protect customers, linguists, systems, or rights.

Texliff may use software tools to support intake, routing, quality checks, formatting, internal search, communications, analytics, and operational efficiency. When AI-assisted or automated tools are used, they are intended to support Texliff workflows and do not replace professional responsibility for confirmed services.

Texliff does not use customer documents to publicly train third-party AI models. Project materials may be processed by trusted service providers when necessary to perform, secure, review, or improve the requested service, subject to applicable agreements and operational controls.

Texliff may use cookies, local storage, analytics tags, log files, and similar technologies to keep the website working, understand page performance, improve forms, remember preferences, detect abuse, and measure marketing or service usage.

Browser settings may allow you to block or delete cookies. Some features, quote workflows, login sessions, upload tools, or portal functions may not work correctly if necessary cookies or storage are disabled.

Texliff keeps information for as long as needed to provide services, maintain accounts, preserve project history, support customers, pay linguists, meet accounting and tax requirements, resolve disputes, prevent fraud, enforce agreements, comply with law, and maintain security records.

Retention periods vary by record type. For example, quote records, invoices, project communications, certificates, completed translations, interpreter assignment details, and payment records may be kept for different periods based on business and legal needs. When information is no longer needed, Texliff may delete, archive, de-identify, or aggregate it.

Texliff uses administrative, technical, and operational safeguards designed to protect information against unauthorized access, loss, misuse, disclosure, alteration, and destruction. These safeguards may include access controls, secure hosting, encrypted transport, logging, vendor controls, role-based permissions, and internal handling procedures.

No website, email system, file transfer, database, or storage platform is perfectly secure. Customers should use approved upload channels when available and should avoid sending unnecessary sensitive information through unsecured channels.

You may contact Texliff to request access to, correction of, or deletion of certain personal information, or to ask that we stop non-essential communications. We may need to verify your identity or authority before acting on a request.

Some information cannot be deleted immediately when it is needed for active service delivery, billing, tax, legal compliance, dispute resolution, security, fraud prevention, backup integrity, or recordkeeping obligations. Depending on your location, you may have additional privacy rights under applicable law.

Texliff services are intended for adults and organizations, not for children to use independently. If you believe a child submitted personal information without appropriate authorization, contact us so we can review the request.

Texliff is based in the United States and may process information in the United States or in other locations where personnel, linguists, contractors, or service providers operate. By using Texliff services, you understand that information may be processed outside your state, province, or country.

Texliff may update this Privacy Policy as services, systems, vendors, laws, or business practices change. The updated version becomes effective when posted unless a different effective date is stated.

Questions or privacy requests can be sent to info@texliff.com. Include enough detail for Texliff to understand the request, identify the relevant account or project, and verify authority when needed.