Terms for serious language work.

These Terms of Service govern access to Texliff websites, quote workflows, customer portals, file upload tools, communication systems, translation services, interpretation services, and related operational support. By using the website, submitting a request, approving a quote, scheduling an assignment, creating an account, uploading materials, or paying an invoice, you agree to these Terms on behalf of yourself or the organization you represent.

If a signed master services agreement, statement of work, business associate agreement, non-disclosure agreement, approved quote, or order confirmation contains terms that conflict with this page, the more specific written agreement controls for that project.

Texliff provides language services that may include certified translation, standard translation, editing, proofreading, localization support, on-site interpretation, video remote interpretation, over-the-phone interpretation, interpreter scheduling, project coordination, file handling, and customer support.

Service availability depends on language pair, subject matter, location, format, credentials required, deadline, and operational capacity. Texliff may decline, pause, or revise a request when materials are incomplete, unlawful, unsafe, outside the requested scope, technically unusable, or not commercially reasonable to complete under the requested conditions.

Quotes are based on the information available at the time they are prepared, including source files, language pair, word count or page count, file quality, formatting requirements, certification needs, delivery format, turnaround, location, appointment length, platform access, and any special credentials requested.

If scope changes after a quote is issued or approved, Texliff may adjust pricing, staffing, turnaround, delivery format, or assignment terms before work continues. Scope changes include revised files, additional pages, poor scans, handwritten text, complex tables, rush requests, added certificates, late schedule changes, extended interpretation time, travel requirements, or new delivery instructions.

• A quote is not binding until Texliff confirms acceptance and any required payment, deposit, purchase order, or written authorization is received.
• Verbal estimates, website estimates, and automated previews are informational until confirmed in writing.
• Customer purchase order terms do not override these Terms unless Texliff expressly accepts them in writing.

Customers are responsible for providing complete and accurate information, confirming authority to share submitted materials, maintaining backup copies of files, identifying deadlines, describing intended use, and responding promptly to project questions.

For interpretation assignments, customers must provide accurate date, time, time zone, location, platform link, dial-in details, expected duration, subject matter, attendee requirements, parking or security instructions, and any credentials required by the venue or requesting agency.

• Do not submit documents or personal information that is not needed for a quote or active project.
• Notify Texliff immediately if a deadline, hearing, appointment, meeting link, address, or filing requirement changes.
• Confirm whether a certified translation, notarization, sworn statement, formatting match, or agency-specific requirement is needed before production begins.

Certified translations are delivered with a signed certificate of accuracy unless a different format is confirmed in writing. Standard delivery may include PDF files, editable files, formatting reconstruction, or other deliverables described in the quote.

Customers should review delivered work promptly and report service-related concerns with specific examples. Texliff will evaluate reasonable correction requests related to accuracy, omissions, formatting, certification, or confirmed instructions. Revisions caused by new source files, changed instructions, or customer preference changes may be treated as additional work.

Interpretation assignments are scheduled according to the confirmed mode, language pair, date, time, expected duration, location, and credentials. Texliff may assign, replace, or add linguists as needed to meet the confirmed service requirements.

Customers are responsible for ensuring the interpreter can access the venue, phone line, or video platform at the scheduled time. Waiting time, extensions, late cancellations, no-shows, denied access, incorrect links, security delays, travel, parking, and overtime may be billed according to the quote, order confirmation, or applicable cancellation policy.

Payment terms are stated in the quote, invoice, customer portal, or written agreement. Texliff may require prepayment, a deposit, a purchase order, verified billing information, or account approval before starting work or confirming an interpreter.

Translation projects may become non-cancellable once production has started. Interpretation assignments may be subject to minimum charges, cancellation windows, travel costs, and fees for late changes or extensions. Late payments may result in paused work, delayed delivery, account holds, collection activity, or suspension of future services.

Texliff treats customer documents, assignment details, communications, and billing records as confidential business information. Materials may be accessed by Texliff personnel, linguists, reviewers, contractors, and service providers only as needed to quote, perform, review, deliver, bill, support, secure, or document the requested service.

No transmission or storage system can be guaranteed perfectly secure. Customers should avoid sending unnecessary sensitive information and should use Texliff-approved upload or communication channels when available.

Customers are responsible for maintaining the confidentiality of account credentials and for all activity under their accounts. Texliff systems may not be used to upload unlawful content, infringe third-party rights, misrepresent identity or authority, probe security controls, scrape private areas, transmit malware, interfere with operations, or attempt unauthorized access to customer, linguist, admin, upload, API, or payment systems.

Texliff may restrict access, remove materials, suspend accounts, decline service, or preserve records when needed to protect customers, linguists, systems, legal obligations, or business operations.

Language work involves professional judgment, context, terminology choices, document quality, and customer instructions. Texliff does not guarantee that any agency, court, school, employer, platform, or third party will accept a document when rejection is caused by requirements not disclosed to Texliff, changes in recipient policy, source document issues, customer modifications, or factors outside Texliff control.

Texliff does not provide legal, medical, immigration, financial, or tax advice. Customers remain responsible for determining whether a service, translation format, interpreter credential, certification, filing, or deadline satisfies their own obligations.

To the fullest extent permitted by law, Texliff will not be liable for indirect, incidental, consequential, special, exemplary, punitive, or lost-profit damages arising from website use, service delays, file quality, customer instructions, third-party systems, recipient decisions, scheduling changes, or unavailable linguists.

To the fullest extent permitted by law, Texliff total liability for a specific project is limited to the amount paid to Texliff for the affected service. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to every customer.

These Terms are governed by the law identified in the applicable written agreement. If no separate written agreement applies, disputes will be handled under the laws of Texas, without regard to conflict-of-law principles, unless applicable law requires otherwise.

Texliff may update these Terms as services, systems, or legal requirements change. The updated version becomes effective when posted unless a different effective date is stated. Questions about these Terms can be sent to info@texliff.com.