Phone interpretation (OPI)Scheduled70 languages

Phone interpretation services

A court-certified or medically credentialed interpreter joins your call at the time you booked, from any phone. Sessions are scheduled in advance, not on demand, so the interpreter is matched to the matter and briefed before the call. The price shows before you book.

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ATA member

American Translators Association

Court-certified

Interpreters

HIPAA-aligned

All clinical sessions

Medically credentialed

CCHI and NBCMI certified interpreters

Request

Get your instant quote and place order

Enter the date, start time, language and the kind of call. The price for the time you book shows right away.

Intake calls, follow-ups, results, short appointments

Match

Interpreter matched to the setting

Our dispatcher assigns a court-certified or medically credentialed interpreter, and you see the name and credentials before the call.

Confirmed in your dashboard and by email

Phone (OPI)

Interpreter on the line

You get a dial-in number and an access code with the confirmation. At the booked time everyone dials in, and the interpreter stays for the time you booked.

Any phone, no app or link needed

The price shows before you book. Every session is covered by an NDA; clinical sessions are handled in line with HIPAA.

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Where phone interpreters work

Phone interpreters for clinics, law offices, schools and agencies

The four settings booked most often by phone, what each one asks of the interpreter, and the calls it usually involves.

  • Hospitals and clinics

    Medically credentialed interpreters for discharge instructions, test results, scheduling and behavioral health check-ins, handled in line with HIPAA.

    Hospitals receiving federal funds must offer a qualified interpreter.

    Typical calls

    • Test results and discharge instructions
    • Appointment scheduling and reminders
    • Behavioral health check-ins
    Book for this setting

  • Attorneys and law offices

    Interpreters for client intake, case updates and witness preparation calls that do not need a meeting.

    For proceedings on the record, book an on-site or video interpreter instead.

    Typical calls

    • Client intake calls
    • Case updates and follow-ups
    • Witness preparation
    Book for this setting

  • Schools and districts

    Interpreters for parent calls, enrollment questions and IEP follow-ups when the parent cannot come in.

    Public schools are required to provide language help to parents who need it.

    Typical calls

    • Parent and teacher calls
    • Enrollment and attendance calls
    • IEP follow-up calls
    Book for this setting

  • Agencies and workplaces

    Interpreters for benefits intake, case follow-ups and HR check-ins with employees who are out in the field.

    Public agencies are required to provide language help to applicants who need it.

    Typical calls

    • Benefits intake and scheduling
    • Case follow-ups
    • HR check-ins and benefits enrollment
    Book for this setting

How it works

How a phone interpreter booking works

  1. Enter your details and get your instant quote

    Enter the date, start time, language and the kind of call. The price for the booked time shows right away.

  2. Place your order

    Pay online to confirm. The booking opens in your dashboard with the dial-in number and the access code.

  3. Dispatcher runs and assigns an interpreter

    Our dispatcher matches a court-certified or medically credentialed interpreter to the setting and confirms the name to you.

  4. Join your session

    At the booked time everyone dials in. The interpreter can add a third party to the call and stays for the time you booked.

What you receive

  • A credentialed interpreter matched to the setting: court-certified for legal matters, medically credentialed for clinical ones.
  • The interpreter’s name and the assignment confirmation in your dashboard and by email.
  • The dial-in number and access code inside the project, ready to share with the other party.

Every file and session is covered by an NDA and sent over an encrypted connection. Clinical matters are handled in line with HIPAA.

Book an interpreter

If you also need translations

If you also need documents translated before the call

Certified English translations come from the same account, delivered as a PDF you can print or upload. These are the documents courts, USCIS, clinics and schools ask for.

Not in the list? We translate 37 document types, from passports and bank statements to patents, each with its own page and the same certification.Browse all documents

Coverage

Phone interpreters in every state, in 70 languages

The same credentialed roster covers every state by phone. Pick a state for its courts, hospitals and agencies, or a language for its interpreters.

Languages

All 70 languages

Phone interpreters by state

AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingDistrict of ColumbiaPuerto Rico

FAQ

Questions about phone interpretation

The ones we hear most often, answered by our dispatch and project-management teams.

Can't find it here?

01Do you offer on-demand phone interpretation?

No. Every phone session is scheduled in advance, so a credentialed interpreter is matched to the matter and briefed before the call. Book as soon as you have the date and time; common languages are usually available at short notice.

02How does the call work?

The confirmation includes a dial-in number and an access code. At the booked time you, the other party and the interpreter dial in. The interpreter can also add a third party to the call once everyone is on the line.

03When is phone better than video or on-site?

For short calls where nobody needs to see a document or a face: intake calls, follow-ups, test results, scheduling and quick check-ins with a client, patient or parent. Video suits telehealth and meetings, and on-site suits court proceedings, surgery consent and site visits.

04Are the interpreters certified?

Yes. Medical calls go to CCHI or NBCMI certified interpreters, legal calls to interpreters with court certification, and business calls to interpreters who know the subject.

05How is a phone session priced?

By the time you book, and the total shows before you pay. Book a little longer than you expect the call to take, so it does not end while people are still talking.

06Is phone interpretation HIPAA-aligned?

Yes. Clinical calls are handled in line with HIPAA, calls are not recorded unless you ask, and a BAA is available for healthcare customers.

07What if the call turns out to need video?

If the call needs visual cues, such as a prescription label or a signed document, we can change the booking to a video session, subject to the interpreter's availability.

08Which languages do you cover by phone?

70 languages, into and out of English. Spanish, Mandarin, Vietnamese, Arabic, Russian and Haitian Creole are the easiest to schedule. Rare languages need more notice.

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More ways we can help.

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Video-Remote Interpretation

Scheduled video sessions with a credentialed interpreter on Zoom, Teams, Meet or the Texliff room.

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Consecutive Interpretation

Pause-and-translate for meetings, depositions and clinics.

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Simultaneous Interpretation

Real-time conference interpretation backed by certified teams.

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Start a project

Book a phone interpreter for your next call.

Tell us the date, the time and the language. We match the interpreter, confirm the name and send the dial-in details before the call.

Book a phone interpreter