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Enter the date, start time, the worker's language and the kind of call, such as a pre-start call or an HR check-in. The price for the time you book shows right away.
Phone interpretation (OPI)Staffing Agencies
Phone Interpretation for Staffing Agencies
Interpreters for pre-start calls, HR check-ins and injury statements with placed workers. Get your quote in seconds, place your order, and you're all set.
Starting at $92.91
Per hour
Court-certified
Interpreters
HIPAA-aligned
All clinical sessions
Medically credentialed
CCHI and NBCMI certified interpreters
Match
Interpreter matched to the setting
Our dispatcher assigns an interpreter who has interpreted this kind of call before, and you see the name before it starts.
Confirmed in your dashboard and by email
Phone (OPI)
Interpreter on the line
Everyone dials in with the number and code at the booked time, and the interpreter stays on the line for all of the time you booked.
Any phone, no app or link needed
The price shows before you book. Every session is covered by an NDA; clinical sessions are handled in line with HIPAA.
Book an interpreterCalls agencies book
Phone interpreters for staffing agencies for pre-start calls, HR check-ins and injury statements
Phone fits calls where voices are enough and nothing needs to be shown. Name the kind of call when you book, so the interpreter knows what to prepare.
Pre-start calls
Before the first shift, the recruiter calls the worker through an interpreter about the schedule, the site and what to bring.
Phone Interpretation for Employee OnboardingTypical calls
- Start date and schedule
- Directions to the site
- What to bring on day one
Short policy briefings
A trainer without slides can brief drivers or field staff by phone, pausing every few sentences for the interpreter.
Phone Interpretation for Employee Training SessionsTypical calls
- Driver instructions
- Field staff briefings
- Updates to a site rule
HR check-ins
The interpreter joins HR calls with a worker at a remote site, about attendance, pay and benefits.
Phone Interpretation for HR MeetingsTypical calls
- Benefits questions
- Shift change questions
- Check-ins with remote staff
Injury statements by phone
The adjuster takes the worker's statement on a recorded line, with the interpreter named at the start.
Phone Interpretation for Recorded StatementsTypical calls
- The injured worker's account
- Follow-up questions
- A co-worker's account
Injury claim calls
The agency or the insurer's adjuster calls an injured worker to report a claim or give a status update.
Phone Interpretation for Insurance ClaimsTypical calls
- First report of an injury
- Status updates
- Questions about the claim
Candidate screening calls
A recruiter screens a candidate by phone, and the interpreter interprets the questions about experience and availability.
Book for this settingTypical calls
- Experience questions
- Availability and shifts
- Questions about the job
Agency calls with workers
What to know about working with phone interpreters at a staffing agency
When phone is used
Agencies use phone when a worker can only join by phone, and for short calls that need no screen, such as a start date, a schedule change or a paperwork question. The recruiter books the call for a set time, and the worker dials in from wherever they are. The interpreter dials in from anywhere in the US, so a language with no interpreter near the branch is still possible.
Who is on the line
The recruiter or an HR representative dials in and asks the questions or explains the next step. The worker answers in their own language. The interpreter is on the line too. Once everyone has dialed in, the interpreter can add a client supervisor or an adjuster as a third party.
On the line4
- RecruiterDials in and explains the next step
- WorkerSpeaks in their own language
- AdjusterAdded to the call for a claim
- InterpreterDials in and can bring in a supervisor
RecruiterInterpreterWorker
The interpreter's role
The interpreter's job is to give the worker the same clear information the recruiter has. On a call nobody can see who is about to speak, so each person speaks in turn and pauses for the interpreter. Every part is interpreted in full, in both directions. The interpreter is neutral, keeps the call confidential, and does not tell a worker what to decide about a job, pay or a claim.
On a check-in call
RecruiterInterpretedWorkerInterpreted
Documents before the call
Nothing can be shown on a phone call, so a form, a schedule or a map has to reach the worker beforehand. Add the worker's name, the job title and the client site to the booking notes, so the interpreter knows the terms.
On-site, video or phone
Choosing between phone, video and on-site for staffing work
Phone needs only a phone to join, but a form or a screen cannot be shared on it. Choose by the kind of session.
On-site
Book an interpreter in person for a first-day orientation or a training at the client's site.
On-Site Interpretation for Staffing Agencies
Video (VRI)
Video is better for an orientation with slides, or when the worker needs to see a form on screen.
Video-Remote Interpretation for Staffing AgenciesPhone (OPI)
Phone fits pre-start calls, schedule changes and short HR check-ins.
How it works
How staffing agencies book a phone interpreter
Enter your details and get your instant quote
Pick the call date and start time, and choose the worker's language and the kind of call. The price for the booked time shows right away.
Place your order
Pay online to confirm. The dashboard shows a dial-in number and an access code to share with the worker, and you can add notes about the job there.
Dispatcher runs and assigns an interpreter
Our dispatcher assigns an interpreter who has interpreted this kind of call and confirms the name to you.
Join your session
When the call starts, everyone dials in. The interpreter adds anyone else who needs to join, and stays for the booked time.
What you receive
- The interpreter's name, confirmed before the call starts.
- A dial-in number and access code to share with the worker, kept in the project.
- A change to video if the call needs a screen, subject to the interpreter's availability.
Every file and session is covered by an NDA and sent over an encrypted connection. Clinical matters are handled in line with HIPAA.
If you also need translations
If you also need documents translated for the placement
A phone call has no screen, so documents in another language are best translated into English before the call.
Hospitals and clinics
Medical and vaccination records from abroad, translated for a placement or a claim.
Schools and universities
Transcripts and diplomas, translated so the recruiter can read them before a screening call.
Meetings and negotiations
Legal contracts from a client company abroad, translated before the call about their terms.
Not in the list? We translate 37 document types, from passports and bank statements to patents, each with its own page and the same certification.Browse all documentsFAQ
Questions from staffing agencies about phone interpreters
The ones we hear most often, answered by our dispatch and project-management teams.
Can't find it here?
01Do workers need an app or a link to join?
No. Everyone dials in from any phone, using the number and code in your confirmation.
02How far ahead should we book a call with a worker?
At least 48 to 72 hours ahead, and earlier if you can.
03Who records a statement taken by phone?
The adjuster or investigator, on their own line. Sessions on our side are not recorded unless you ask.
04Can we ask for the same interpreter on every pre-start call?
Name the interpreter in the booking notes. We book the service rather than a particular person, so we take the request into account and assign them when they are available.
05How is a short check-in priced?
By the time you book, with the total shown before you pay. Book the full call, since unused time is not refunded.
06Which languages do you interpret by phone for staffing agencies?
70 languages. Spanish, Tagalog, French, Korean and Russian are the easiest to schedule, and rare languages need more notice.
By language
Phone Interpretation for Staffing Agencies by language
One page per language, with the varieties we confirm at booking, the register the session needs and where that language is booked most.
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ExploreStart a project
Book a phone interpreter for your next worker call.
Tell us the date, the time, the worker's language and the kind of call. We confirm the interpreter's name before it starts.