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Phone interpretation (OPI)Swahili
Swahili Phone Interpretation for Insurance Companies
Swahili interpreters for first reports, recorded statements, intake and settlement calls on your claims. Get your quote in seconds, place your order, and you're all set.
Starting at $92.91
Per hour
Court-certified
Interpreters
HIPAA-aligned
All clinical sessions
Medically credentialed
CCHI and NBCMI certified interpreters
Match
Interpreter matched to the setting
Our dispatcher assigns an interpreter with claims experience for claim calls and statements, or a medically credentialed one for exam intake. You see the name before the call.
Confirmed in your dashboard and by email
Phone (OPI)
Interpreter on the line
The number and the access code connect everyone to the call at the booked time, and the interpreter stays on the line until the time you booked is over.
Any phone, no app or link needed
The price shows before you book. Every session is covered by an NDA; clinical sessions are handled in line with HIPAA.
Book an interpreterThe language
Getting Swahili right
Dallas, Houston, Seattle, the Twin Cities, DC and Atlanta have established East-African communities (Kenyan, Tanzanian, Ugandan, Congolese).
Typical Swahili bookings
- USCIS asylum and refugee interviews
- Hospital and maternity appointments
- School IEP meetings
- Resettlement agency intake
- U.S. speakers
- 120k+
- Booked most in
- Minneapolis, Boston, Dallas
- Varieties
- Kenyan Swahili (with heavier English loan), Tanzanian standard Swahili and Congolese Swahili diverge meaningfully. We disclose and match at booking.
Calls insurers book
Phone interpreters for insurance companies for claim reports, recorded statements and status calls
Claims units book these calls for an adjuster, a claimant and anyone else who needs to join. Name the kind of call when you book, and add the claim number to the notes.
First report of a claim
The adjuster books a call with a policyholder reporting a loss, and the interpreter interprets the details in both directions.
Phone Interpretation for Insurance ClaimsTypical calls
- Auto accidents
- Property damage
- Theft reports
Recorded statements
Phone is the most common setting for a statement, with the interpreter on the adjuster's recorded line and named at the start.
Phone Interpretation for Recorded StatementsTypical calls
- Three-way calls
- Claimants and insureds
- Witnesses to a loss
Intake for examinations
Some examiners take the history by phone, and a medically credentialed interpreter joins that call.
Phone Interpretation for Independent Medical ExaminationsTypical calls
- Medical history
- Treatment so far
- Scheduling the exam
Conference calls
A court-certified interpreter joins the calls on a workers' compensation case, within what the board or the judge allows.
Phone Interpretation for Workers' Compensation HearingsTypical calls
- Status conference calls
- Calls about a hearing date
- Adjuster calls with the worker
Disability claim calls
Disability insurers book intake and history calls with claimants who speak another language, before or after the evaluation.
Phone Interpretation for Disability EvaluationsTypical calls
- Claimant intake
- Work and medical history
- Scheduling the evaluation
Decision and settlement calls
The adjuster explains a decision or a settlement offer, and the interpreter interprets the explanation and the questions that follow.
Book for this settingTypical calls
- Claim decisions
- Settlement offers
- Status updates
Claims by phone
What to know about working with phone interpreters at an insurance company
When phone is used
Phone is used when a claim step needs no one to see a place, a document or an injury. A first report, a status update and a recorded statement can all be done by phone, and a claimant may have a phone but no video. The interpreter dials in from anywhere in the US, so a language with no interpreter near the claimant is still possible.
Who is on the line
The adjuster or investigator dials in and asks the questions. The claimant or policyholder answers in their own language. For an examination intake call, the examiner's office takes the history. The interpreter is on the line as well, and can add a third party, such as a witness or a public adjuster, once everyone has dialed in.
On the line4
- AdjusterDials in and asks the questions
- ClaimantAnswers in their own language
- Examiner's staffTakes the history for an exam
- InterpreterDials in and can add a third party
AdjusterInterpreterClaimant
The interpreter's role
The interpreter's job is to make the call as clear to the claimant as it is to the adjuster. Because nobody can see who is speaking, each person speaks in turn and pauses for the interpreter. Every question and answer is interpreted in full and in the first person. The interpreter works for neither the insurer nor the claimant, keeps the call confidential and does not comment on the claim.
On a recorded line
AdjusterInterpretedClaimantInterpreted
Recorded lines
If the adjuster records the call, the interpreter is named at the start of the recording and interprets in the first person, so the recording holds the claimant's own words. Add the claim number and the names of everyone who will join to the booking notes, because nothing can be shown on screen during a call.
On-site, video or phone
Choosing between phone, video and on-site for claims work
Phone needs only a phone, and nothing can be shown on it. Choose by whether the call has to show anything.
On-site
Book an interpreter in person for a damage inspection or a physical examination.
On-Site Interpretation for Insurance Companies
Video (VRI)
Video is better for an examination by telemedicine, or when the adjuster shares photos and forms on screen.
Video-Remote Interpretation for Insurance CompaniesPhone (OPI)
Phone fits first reports, status calls and recorded statements, when voices are enough.
How it works
How insurers book a phone interpreter
Enter your details and get your instant quote
Enter the date, start time, the claimant's language and the kind of call. The price for the booked time shows right away.
Place your order
Pay online to confirm. The booking opens in the dashboard with a dial-in number and an access code to share, and you can add the claim number there.
Dispatcher runs and assigns an interpreter
Our dispatcher assigns an interpreter matched to the call and confirms the name to you.
Join your session
At the booked time, everyone dials in. The interpreter adds a third party if the call needs one, and stays for the booked time.
What you receive
- The name of the interpreter, sent before the call.
- A dial-in number and access code kept in the project, to share with anyone who joins.
- A change to video if the call needs documents on screen, subject to the interpreter's availability.
Every file and session is covered by an NDA and sent over an encrypted connection. Clinical matters are handled in line with HIPAA.
If you also need translations
If you also need documents translated before the call
Documents cannot be shared on screen during a phone call, so translate the ones in another language and send them to everyone first.
Hospitals and clinics
Medical records from clinics abroad, translated and sent to the examiner ahead of the intake call.
Courts and depositions
Affidavits and messages from the claimant, translated into English so the adjuster can refer to them by page.
Meetings and negotiations
Financial statements and company records for a business claim, translated before the statement is taken.
Not in the list? We translate 37 document types, from passports and bank statements to patents, each with its own page and the same certification.Browse all documentsFAQ
Questions from insurers about phone interpreters
The ones we hear most often, answered by our dispatch and project-management teams.
Can't find it here?
01Can the same interpreter take the follow-up call on a claim?
Name the interpreter in the booking notes. We book the service rather than a particular person, so we take the request into account and assign them when they are available.
02How should we prepare a claimant for a call with an interpreter?
Ask the claimant to speak in short parts and pause for the interpreter. Send the number and access code ahead, with the time of the call.
03Does the claimant need a smartphone?
No. A basic phone is enough, because the confirmation lists the number to call and the code to enter.
04Can a workers' compensation hearing be interpreted by phone?
Each state board and each judge decides whether a hearing may be held by phone. Tell us the state, the board and the type of hearing when you book.
05How is a phone call priced?
By the time you book, and the total shows before you pay. Book a little longer than you expect for a recorded statement, because every question and answer is said twice.
06Which languages do you interpret by phone for claims?
70 languages, into and out of English. Tagalog, Portuguese, French, Haitian Creole and Spanish are among the easiest to schedule, and rare languages need more notice.
07Are your Swahili interpreters certified?
Yes. Court-certified and medically credentialed Swahili interpreters are assigned to legal and clinical matters — Federal Court Interpreter Certification, state court rosters, CCHI / NBCMI for medical. For community, educational and corporate settings we assign professionally trained interpreters matched to the subject.
Other languages
Other languages for Insurance Companies
The same page for each of these languages, with that language's varieties, its register and where it is booked most.
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ExploreStart a project
Book a phone interpreter for your next claim call.
Tell us the date, the time, the language and the kind of call. We confirm the interpreter's name before it starts.