01Can the interpreter join the adjuster's meeting link?
Yes. Add the link to the booking, and the interpreter joins as a guest on Zoom, Microsoft Teams or Google Meet. With no link, we create a Texliff room and add it to the project.
02Does the person giving the statement need to install anything?
Not with a Texliff room link, which opens in the browser. A link from your own platform works the way it does for any guest.
03What if the person does not show up or the statement is moved?
Cancellation is in writing. You get a full refund more than seven days before, 75% between seven days and 48 hours before, and no refund in the last 48 hours.
04How is a video statement priced?
By the hour, for the hours you book, and the total shows before you pay. Book more time than the same statement would take in English, because every question and answer is said twice and unused time is not refunded.
05What if the person has no device for video?
Book a phone interpreter instead, and everyone dials in from any phone. When the adjuster can visit, an interpreter in person works as well.
06Which languages do you interpret for statements?
70 languages. Spanish, Mandarin, Arabic, Russian and Portuguese are among the easiest to schedule, and rare languages such as Burmese or Pashto need more notice.
07Are your Greek interpreters certified?
Yes. Court-certified and medically credentialed Greek interpreters are assigned to legal and clinical matters — Federal Court Interpreter Certification, state court rosters, CCHI / NBCMI for medical. For community, educational and corporate settings we assign professionally trained interpreters matched to the subject.