Demann
Jwenn devi imedyat ou epi pase kòmand
Enter the date, start time, the claimant's language and the kind of call, such as a first report or a recorded statement. The price for the time you book shows right away.
Entèpretasyon pa telefòn (OPI)Vyetnamyen
Vyetnamyen Phone Interpretation for konpayi asirans
Vietnamese interpreters for first reports, recorded statements, intake and settlement calls on your claims. Get your quote in seconds, place your order, and you're all set.
Apati $92.91
Pa èdtan
Sètifye pou tribinal
Entèprèt
Konfòm ak HIPAA
Tout sesyon klinik yo
Akredite nan domèn medikal
Entèprèt sètifye CCHI ak NBCMI
Matche
Entèprèt matche ak sitiyasyon an
Our dispatcher assigns an interpreter with claims experience for claim calls and statements, or a medically credentialed one for exam intake. You see the name before the call.
Konfime nan tablo bò ou ak pa imel
Telefòn (OPI)
Entèprèt sou liy lan
The number and the access code connect everyone to the call at the booked time, and the interpreter stays on the line until the time you booked is over.
Nenpòt telefòn, pa bezwen aplikasyon ni lyen
Pri a parèt anvan ou rezève. Chak sesyon pwoteje ak yon akò konfidansyalite; sesyon klinik yo trete dapre HIPAA.
Rezève yon entèprètThe language
Jwenn Vyetnamyen right
Demann entèpretasyon pi lou nan natiralizasyon, jeryatrik lopital, ak èd legal. Zafè dyalèk - Nò (Hanoi), Santral (Huế), ak Sid (Saigon) Vietnamyen gen diferans klè fonolojik ak leksik.
Typical Vyetnamyen bookings
- Entèvyou natiralizasyon USCIS
- Randevou jeryatrik ak onkoloji
- Èd legal ak tribinal fanmi
- Randevou VA pou veteran ansyen Ameriken yo
- Lisans biznis kominotè (salon klou, restoran)
- Reyinyon paran-pwofesè K-12 ak IEP
- moun ki pale ameriken
- 1.5M+
- Booked most in
- Houston, San Jose, Orange County
- Varieties
- Northern (Hanoi), Central (Huế), Southern (Saigon)
Calls insurers book
Phone interpreters for insurance companies for claim reports, recorded statements and status calls
Claims units book these calls for an adjuster, a claimant and anyone else who needs to join. Name the kind of call when you book, and add the claim number to the notes.
First report of a claim
The adjuster books a call with a policyholder reporting a loss, and the interpreter interprets the details in both directions.
Entèpretasyon pa telefòn pou reklamasyon asiransApèl tipik
- Auto accidents
- Property damage
- Theft reports
Recorded statements
Phone is the most common setting for a statement, with the interpreter on the adjuster's recorded line and named at the start.
Entèpretasyon pa telefòn pou deklarasyon anrejistreApèl tipik
- Three-way calls
- Claimants and insureds
- Witnesses to a loss
Intake for examinations
Some examiners take the history by phone, and a medically credentialed interpreter joins that call.
Entèpretasyon pa telefòn pou egzamen medikal endepandanApèl tipik
- Medical history
- Treatment so far
- Scheduling the exam
Conference calls
A court-certified interpreter joins the calls on a workers' compensation case, within what the board or the judge allows.
Entèpretasyon pa telefòn pou odyans konpansasyon travayèApèl tipik
- Status conference calls
- Calls about a hearing date
- Adjuster calls with the worker
Disability claim calls
Disability insurers book intake and history calls with claimants who speak another language, before or after the evaluation.
Entèpretasyon pa telefòn pou evalyasyon andikapApèl tipik
- Claimant intake
- Work and medical history
- Scheduling the evaluation
Decision and settlement calls
The adjuster explains a decision or a settlement offer, and the interpreter interprets the explanation and the questions that follow.
Rezève pou sitiyasyon sa aApèl tipik
- Claim decisions
- Settlement offers
- Status updates
Claims by phone
What to know about working with phone interpreters at an insurance company
When phone is used
Phone is used when a claim step needs no one to see a place, a document or an injury. A first report, a status update and a recorded statement can all be done by phone, and a claimant may have a phone but no video. The interpreter dials in from anywhere in the US, so a language with no interpreter near the claimant is still possible.
Who is on the line
The adjuster or investigator dials in and asks the questions. The claimant or policyholder answers in their own language. For an examination intake call, the examiner's office takes the history. The interpreter is on the line as well, and can add a third party, such as a witness or a public adjuster, once everyone has dialed in.
On the line4
- AdjusterDials in and asks the questions
- ClaimantAnswers in their own language
- Examiner's staffTakes the history for an exam
- EntèprètDials in and can add a third party
AdjusterEntèprètClaimant
The interpreter's role
The interpreter's job is to make the call as clear to the claimant as it is to the adjuster. Because nobody can see who is speaking, each person speaks in turn and pauses for the interpreter. Every question and answer is interpreted in full and in the first person. The interpreter works for neither the insurer nor the claimant, keeps the call confidential and does not comment on the claim.
On a recorded line
AdjusterInterpretedClaimantInterpreted
Recorded lines
If the adjuster records the call, the interpreter is named at the start of the recording and interprets in the first person, so the recording holds the claimant's own words. Add the claim number and the names of everyone who will join to the booking notes, because nothing can be shown on screen during a call.
Sou plas, pa videyo oswa pa telefòn
Choosing between phone, video and on-site for claims work
Phone needs only a phone, and nothing can be shown on it. Choose by whether the call has to show anything.
Sou plas
Book an interpreter in person for a damage inspection or a physical examination.
Entèpretasyon sou plas pou konpayi asirans
Videyo (VRI)
Video is better for an examination by telemedicine, or when the adjuster shares photos and forms on screen.
Entèpretasyon a distans pa videyo pou konpayi asiransTelefòn (OPI)
Phone fits first reports, status calls and recorded statements, when voices are enough.
Ki jan li fonksyone
How insurers book a phone interpreter
Antre detay yo epi resevwa pri a sou plas
Enter the date, start time, the claimant's language and the kind of call. The price for the booked time shows right away.
Pase kòmand ou
Pay online to confirm. The booking opens in the dashboard with a dial-in number and an access code to share, and you can add the claim number there.
Sistèm dispatch la fonksyone epi li bay yon entèprèt
Our dispatcher assigns an interpreter matched to the call and confirms the name to you.
Antre nan sesyon ou
At the booked time, everyone dials in. The interpreter adds a third party if the call needs one, and stays for the booked time.
Sa ou resevwa
- The name of the interpreter, sent before the call.
- A dial-in number and access code kept in the project, to share with anyone who joins.
- A change to video if the call needs documents on screen, subject to the interpreter's availability.
Chak fichye ak chak sesyon kouvri anba yon NDA epi voye sou yon koneksyon chifre. Dosye klinik yo trete an akò ak HIPAA.
Si ou bezwen tradiksyon tou
If you also need documents translated before the call
Documents cannot be shared on screen during a phone call, so translate the ones in another language and send them to everyone first.
Lopital ak klinik
Medical records from clinics abroad, translated and sent to the examiner ahead of the intake call.
Tribinal ak depozisyon
Affidavits and messages from the claimant, translated into English so the adjuster can refer to them by page.
Reyinyon ak negosyasyon
Financial statements and company records for a business claim, translated before the statement is taken.
Li pa nan lis la? Nou tradui 37 kalite dokiman, depi paspò ak relve bankè jiska patant, chak ak pwòp paj li ak menm sètifikasyon an.Gade tout dokiman yoFAQ
Questions from insurers about phone interpreters
Sa yo nou tande pi souvan, reponn pa ekip dispatch ak jesyon pwojè nou yo.
Ou pa jwenn sa w ap chèche a?
01Can the same interpreter take the follow-up call on a claim?
Name the interpreter in the booking notes. We book the service rather than a particular person, so we take the request into account and assign them when they are available.
02How should we prepare a claimant for a call with an interpreter?
Ask the claimant to speak in short parts and pause for the interpreter. Send the number and access code ahead, with the time of the call.
03Does the claimant need a smartphone?
No. A basic phone is enough, because the confirmation lists the number to call and the code to enter.
04Can a workers' compensation hearing be interpreted by phone?
Each state board and each judge decides whether a hearing may be held by phone. Tell us the state, the board and the type of hearing when you book.
05How is a phone call priced?
By the time you book, and the total shows before you pay. Book a little longer than you expect for a recorded statement, because every question and answer is said twice.
06Which languages do you interpret by phone for claims?
70 languages, into and out of English. Tagalog, Portuguese, French, Haitian Creole and Spanish are among the easiest to schedule, and rare languages need more notice.
07Èske entèprèt Vyetnamyen Texliff yo sètifye?
Wi. Entèprèt vyetnamyen ki sètifye pou tribinal epi ki gen kalifikasyon medikal yo asiyen nan zafè legal ak klinik — Sètifikasyon Entèprèt Tribinal Federal, lis tribinal eta yo, CCHI / NBCMI pou medikal. Pou anviwònman kominote, edikasyon ak antrepriz nou bay entèprèt ki resevwa fòmasyon pwofesyonèl ki matche ak sijè a.
08Èske Texliff kouvri tout dyalèk Vyetnamyen yo?
Sid Vyetnamyen (Saigon) pi komen nan kominote ameriken ki andeyò DMV; Northern Vietnamese yo itilize nan gouvènman an ak medya fòmèl. Nou matche dyalèk ak rejyon orijin moun ki pale a.
Lòt lang
Lòt lang for Konpayi asirans
The same page for each of these languages, with that language's varieties, its register and where it is booked most.
Sèvis entèpretasyon ki gen rapò
Lòt fason nou ka ede w.
Vyetnamyen interpretation services
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EksploreKòmanse yon pwojè
Rezève yon entèprèt pa telefòn pou pwochen claim call.
Tell us the date, the time, the language and the kind of call. We confirm the interpreter's name before it starts.