Video interpretation (VRI)Thai
Thai interpreters for auto, property, workers' compensation and liability claim calls by video. Get your quote in seconds, place your order, add your meeting link, and you're all set.
Starting at $92.91
Per hour
Court-certified
Interpreters
HIPAA-aligned
All clinical sessions
Medically credentialed
CCHI and NBCMI certified interpreters
Request
Enter the call date, start time, platform and the claimant's language, then add the claim number to the booking notes. The price for the hours you book shows right away.
Zoom, Microsoft Teams, Google Meet or the Texliff room
Match
Our dispatcher assigns an interpreter who has interpreted insurance claims before, and you see the name before the call.
Confirmed in your dashboard and by email
Video (VRI)
The interpreter joins your meeting link as a guest at the booked time and stays for the hours you booked.
Any device, interpreters from all 50 states
The price shows before you book. Every session is covered by an NDA; clinical sessions are handled in line with HIPAA.
Book an interpreterThe language
Los Angeles (Thai Town), Las Vegas, Chicago, NYC, Houston and Oakland have established Thai-American communities.
Typical Thai bookings
Kinds of claims
Adjusters book a video interpreter when the claimant speaks another language and the claim is worked from a desk. Add the claim number and the type of loss to the notes, and they reach the interpreter before the call.
Adjusters talk to drivers, passengers and vehicle owners about how an accident happened and what damage the car has. The interpreter interprets the questions and the answers in full, including dates, places and the names of the other drivers.
The owner or tenant tells the adjuster what a fire, storm or leak damaged and what was lost, item by item. The interpreter interprets each item in full, including quantities and dates.
An injured worker explains the job, the injury and the treatment to the adjuster or the claims examiner. Medical terms come up often, so a list of the providers in the file helps the interpreter prepare.
A person who was hurt or lost property makes a claim against a policyholder. The adjuster talks to both, and the interpreter works for whichever one speaks another language.
Video claim calls
A claim is often worked remotely, with the adjuster in an office and the claimant at home. Video is chosen when both want to look at photos, estimates or a damaged item together. It is also chosen when the claimant lives far from the adjuster, or speaks a language with no interpreter nearby, since our interpreters join from anywhere in the US. The adjuster sends the meeting link, or you add one to the booking.
The adjuster asks questions about the loss and the claim, and the claimant or policyholder answers. A public adjuster or an attorney sometimes joins to speak for the claimant. Everyone keeps speaking in their own language, and the interpreter interprets each part for the other side.
The interpreter is there so the call is as clear as it would be in one language. Each question goes into the claimant's language and each answer into English, in full and in the first person. The speaker pauses after each part, and the interpreter then says it. The interpreter is neutral, keeps what they hear confidential, and does not explain a policy or give an opinion on the claim.
Adjuster to claimant
Share the photos, the repair estimate or the proof of loss on screen while you talk about them, so the claimant and the adjuster look at the same page. For a claim with many items, add a list of them to the booking notes, and it reaches the interpreter before the call.
On-site, video or phone
Video suits claims worked from a desk that need photos or papers on screen. Another setting is better in the cases below.
Book an interpreter in person when the adjuster visits damage at a property, or when the claimant cannot use video.
On-Site Interpretation for Insurance ClaimsVideo fits an adjuster and a claimant in different places who want to look at photos, estimates or forms together.
Phone fits a first report or a status call, when nobody needs to look at a document.
Phone Interpretation for Insurance ClaimsHow it works
Enter your details and get your instant quote
Enter the call date, start time, platform and the claimant's language. The price for the booked hours shows right away.
Place your order
Pay online to confirm. The booking opens in your dashboard, where you add the meeting link and notes such as the claim number, the type of loss and the names involved.
Dispatcher runs and assigns an interpreter
Our dispatcher assigns an interpreter who has interpreted insurance claims before and confirms the name to you before the call.
Join your session
The interpreter joins your link as a guest at the booked time and stays for the hours you booked.
What you receive
Every file and session is covered by an NDA and sent over an encrypted connection. Clinical matters are handled in line with HIPAA.
If you also need translations
Certified translations come from the same account, delivered as a PDF, and the adjuster can open them on screen during the call.
Medical records from clinics abroad, translated for injury and workers' compensation claims.
Financial statements from a business claim, translated so the adjuster can open them on screen.
Sworn statements and text messages in another language, translated so the adjuster can read what the claimant wrote.
Not in the list? We translate 37 document types, from passports and bank statements to patents, each with its own page and the same certification.Browse all documentsFAQ
The ones we hear most often, answered by our dispatch and project-management teams.
Can't find it here?
We do not record the call unless you ask. If your own team records claim calls, say so in the booking notes.
Yes. Add the link to the booking and the interpreter joins as a guest. If you have none, we create a Texliff room link that opens in the browser.
Book a phone interpreter instead. The claimant needs only a phone, and everyone dials in with the access code in the confirmation.
By the hour, for the hours you book, and the total shows before you pay. Book enough time for the whole call, since unused time is not refunded and every question and answer is said twice.
Name the interpreter in the booking notes. We book the service rather than a particular person, so we take the request into account and assign them when they are available.
70 languages. Spanish, Portuguese, Haitian Creole, Arabic and Korean are among the easiest to schedule, and rare languages such as Burmese or Pashto need more notice.
Yes. Court-certified and medically credentialed Thai interpreters are assigned to legal and clinical matters — Federal Court Interpreter Certification, state court rosters, CCHI / NBCMI for medical. For community, educational and corporate settings we assign professionally trained interpreters matched to the subject.
Other languages
The same page for each of these languages, with that language's varieties, its register and where it is booked most.
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ExploreStart a project
Tell us the date, the platform, the claimant's language and the claim number. We confirm the interpreter's name before the call.
Linguist network
Browse selected Thai interpreters available through the Texliff network.
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