Demann
Jwenn devi imedyat ou epi pase kòmand
Enter the date, start time, the resident's language and the reason for the call. The price for the time you book shows right away.
Entèpretasyon pa telefòn (OPI)Ajans gouvènman
Entèpretasyon pa telefòn pou ajans gouvènman
Interpreters for the calls your department holds with residents, from hearings to notice and appointment calls. Get your quote in seconds, place your order, and you're all set.
Apati $92.91
Pa èdtan
Sètifye pou tribinal
Entèprèt
Konfòm ak HIPAA
Tout sesyon klinik yo
Akredite nan domèn medikal
Entèprèt sètifye CCHI ak NBCMI
Matche
Entèprèt matche ak sitiyasyon an
Our dispatcher assigns a court-certified interpreter for a hearing, a medically credentialed one for a health call, and one matched to the call for other reasons. You see the name before the call.
Konfime nan tablo bò ou ak pa imel
Telefòn (OPI)
Entèprèt sou liy lan
At the booked time, staff and the resident dial in with the number and code, and the interpreter stays on the line for the time you booked.
Nenpòt telefòn, pa bezwen aplikasyon ni lyen
Pri a parèt anvan ou rezève. Chak sesyon pwoteje ak yon akò konfidansyalite; sesyon klinik yo trete dapre HIPAA.
Rezève yon entèprètCalls agencies make
Phone interpreters for government agencies for hearings, intake and follow-up calls
Staff can reach a resident in the resident's language from any desk. Cards with a link lead to the phone page for that call.
Hearings by phone
Some agencies hold hearings by phone, and the interpreter dials in to the same line as the hearing officer, the agency representative and the resident.
Entèpretasyon pa telefòn pou odyansApèl tipik
- Unemployment insurance appeals
- Benefit hearings
- Questions from the officer
Licensing and permit calls
A clerk calls an applicant about a missing document or the next step, and the interpreter interprets both sides of the call.
Rezève pou sitiyasyon sa aApèl tipik
- Missing documents
- Application status
- Fees and deadlines
Audio-only health visits
A public health nurse checks in with a patient by phone, and the interpreter can add the patient to the call once everyone is on the line.
Entèpretasyon pa telefòn pou randevou teleswenApèl tipik
- Program check-ins
- Follow-up after a visit
- Questions about next steps
Disability exam intake
The clinic that schedules an exam calls the claimant to take the history and set the appointment, and the interpreter interprets the call.
Entèpretasyon pa telefòn pou evalyasyon andikapApèl tipik
- Intake questions
- Setting the exam date
- What to bring
Complaint and program questions
Staff answer a resident's questions about a program or a complaint the resident filed, and the interpreter makes the call as clear as it would be in English.
Rezève pou sitiyasyon sa aApèl tipik
- Program rules
- Complaint status
- Next steps in a case
Notice and appointment calls
Staff call a resident to explain a notice, set the time of an inspection or fix the date of a hearing.
Rezève pou sitiyasyon sa aApèl tipik
- Explaining a notice
- Setting an inspection time
- Fixing a hearing date
Agencies by phone
What to know about phone interpreters at a government agency
When phone is used
Staff use phone for conversations a resident can have from anywhere, such as an application follow-up, a hearing the agency holds by phone or a check-in from a health program. The resident needs only a phone, with no app and no link. An agency can book a rare language even when nobody near the office speaks it, since the interpreter dials in from wherever they work.
Who is on the line
A staff member places the call, and a hearing officer runs a hearing held by phone. A nurse takes part in a health program call, and a clinic staff member can join a disability exam intake. The resident answers and asks questions. The interpreter dials in too, so everyone hears each other over one line.
On the line5
- Staff memberPlaces the call
- Hearing officerRuns a hearing held by phone
- NurseTakes part in a health program call
- ResidentAnswers and asks questions
- EntèprètDials in to the same line
StaffEntèprètResident
The interpreter's role
On a call there is no face to see, so the interpreter lets each speaker finish and then interprets that part in full. The resident's reply goes back to the staff member the same way, in both directions. The interpreter stays neutral, keeps the call confidential, and does not explain agency decisions or tell the resident what to do.
On a call
Staff memberInterpretedResidentInterpreted
Before the call
Nothing can be shown on a call, so a form the resident needs has to reach them before it starts. The confirmation holds the dial-in number and the access code, and a staff member who books for a team can pass them to the person making the call. For a hearing, the hearing officer, the agency representative and the resident all dial in to the same number at the booked time.
Sou plas, pa videyo oswa pa telefòn
Choosing between phone, video and on-site for agency calls
Phone needs nothing from the resident but a phone. Choose by whether anything has to be shown.
Sou plas
Send an interpreter to the address when the resident comes in for a counter visit, an exam or an inspection.
Entèpretasyon sou plas pou ajans gouvènman
Videyo (VRI)
Video fits sessions where a form or evidence has to be shown on screen, or where staff want to see the resident.
Entèpretasyon a distans pa videyo pou ajans gouvènmanTelefòn (OPI)
Phone fits calls that collect information, explain a notice or set a time, and hearings the agency chooses to hold by phone.
Ki jan li fonksyone
How agencies book a phone interpreter
Antre detay yo epi resevwa pri a sou plas
Enter the call date, start time, the resident's language and the reason for the call. The price for the booked time shows right away.
Pase kòmand ou
Pay online to confirm. The booking opens in your dashboard with a dial-in number and an access code to share, and staff can add notes such as the file number.
Sistèm dispatch la fonksyone epi li bay yon entèprèt
Our dispatcher assigns the interpreter and confirms the name to you before the call. A hearing gets a court-certified interpreter, and a health call gets a medically credentialed one.
Antre nan sesyon ou
At the booked time, staff and the resident dial in from any phone. The interpreter stays on the line for the booked time.
Sa ou resevwa
- The interpreter's name, confirmed before the call.
- A dial-in number and an access code in every confirmation.
- A confirmation in your dashboard and by email for each call.
Chak fichye ak chak sesyon kouvri anba yon NDA epi voye sou yon koneksyon chifre. Dosye klinik yo trete an akò ak HIPAA.
Si ou bezwen tradiksyon tou
If you also need documents translated before an agency call
Certified translations into English come from the same account, delivered as a PDF you can send to everyone before the call.
Tribinal ak depozisyon
Affidavits and text messages in another language, translated into English and sent to the hearing officer before a hearing held by phone.
Lopital ak klinik
Vaccination records and medical records, translated before a health program call.
Reyinyon ak negosyasyon
Legal contracts and financial statements, translated before a licensing call.
Li pa nan lis la? Nou tradui 37 kalite dokiman, depi paspò ak relve bankè jiska patant, chak ak pwòp paj li ak menm sètifikasyon an.Gade tout dokiman yoFAQ
Questions from agencies about phone interpreters
Sa yo nou tande pi souvan, reponn pa ekip dispatch ak jesyon pwojè nou yo.
Ou pa jwenn sa w ap chèche a?
01Who tells the resident when to call?
The agency does. Pass on the date and time, the dial-in number and the access code with the other details of the appointment.
02Can the interpreter add another person to the call?
Yes. After everyone is on the line, the interpreter can add a third party, such as a program manager at another office.
03E si apèl la vin bezwen videyo?
Ask us to change the booking to a video session. The change depends on the interpreter's availability.
04Can a hearing held by phone use the Texliff line?
Yes. If the agency has no conference line, use the dial-in number and access code in your confirmation. If the agency has its own line, the interpreter dials in to it.
05How is a call priced?
The price is for the time you book, and the total shows before you pay. A hearing can run past its scheduled end, so book more time than the notice shows.
06Which languages can a department book by phone?
70 languages. Spanish, Mandarin, Vietnamese, Arabic and Korean are the easiest to schedule by phone. Rare languages, such as Burmese or Pashto, need more notice.
By language
Entèpretasyon pa telefòn pou ajans gouvènman by language
One page per language, with the varieties we confirm at booking, the register the session needs and where that language is booked most.
Sèvis entèpretasyon ki gen rapò
Lòt fason nou ka ede w.
Entèpretasyon pa telefòn pou ajans sèvis sosyal
Phone interpreters for the eligibility interviews, check-ins and scheduling calls a social services agency makes.
EksploreEntèpretasyon pa telefòn pou òganizasyon san bi likratif
Phone interpreters for the intake calls, check-ins and follow-ups a nonprofit makes with clients.
EksploreEntèpretasyon pa telefòn pou konsiltasyon ak avoka imigrasyon
Court-certified interpreters for immigration consultations by phone, from first calls to case updates.
EksploreEntèpretasyon pa telefòn pou reyinyon IEP
Phone interpreters for IEP follow-up calls and amendment calls with parents who cannot join by video.
EksploreKòmanse yon pwojè
Rezève yon entèprèt pa telefòn pou pwochen agency call.
Tell us the date, the time, the resident's language and the reason for the call. We confirm the interpreter's name before the call.