Sèb Video-Remote Interpretation for konpayi asirans
Serbian interpreters for claim interviews, recorded statements, examinations and hearings by video. Get your quote in seconds, place your order, add your meeting link, and you're all set.
Enter the date, start time, platform, the claimant's language and the kind of session, such as a claim interview or an examination. The price for the hours you book shows right away.
Zoom, Microsoft Teams, Google Meet oswa sal Texliff la
Our dispatcher assigns an interpreter matched to the session, with claims experience for interviews and statements, medical credentials for examinations and court certification for hearings. You see the name before the session.
What to know about working with video interpreters at an insurance company
When insurers use video
Claims units use video when the claimant and the adjuster are in different places, for example when the claim is handled in one state and the claimant lives in another. Video also suits recorded statements and examinations that the examiner gives remotely. When no interpreter for the claimant's language works near the claimant, video is the other choice, because the interpreter can join from anywhere in the US.
Who takes part
The adjuster or investigator asks the questions and records what the claimant says. The claimant or policyholder describes the loss or injury in their own language. In an examination, the examining doctor takes the history and gives the instructions for the exam. The interpreter joins as one more participant and speaks to each side in their language.
On the call4
AdjusterAsks the questions and records the answers
ClaimantDescribes the loss or injury
Examining doctorTakes the history in an examination
EntèprètJoins as one more participant
AdjusterEntèprètClaimant
The interpreter's role
The interpreter works for neither the insurer nor the claimant. Every question is interpreted in full for the claimant, and every answer in full for the adjuster, in the first person, so the file holds the claimant's own words. The interpreter does not explain coverage, comment on a claim decision or answer for the claimant, and keeps what they hear confidential.
Question and answer
QuestionInterpretedAnswerInterpreted
Claim details in the booking
Add the claim number, the claimant's name and the kind of session to the booking notes, so the interpreter can prepare. A recorded statement, an examination and a hearing on the same claim are separate sessions, and each is its own booking. Names of treating providers help the interpreter prepare for medical terms.
Sou plas, pa videyo oswa pa telefòn
Choosing between video, on-site and phone for claims work
Video suits most claim interviews and statements. Another setting is better when the adjuster has to be at the loss, or when the claimant has no video.
Sou plas
In person is the better choice for a home inspection after damage, or for an exam where the doctor needs to see the claimant.
Sa yo nou tande pi souvan, reponn pa ekip dispatch ak jesyon pwojè nou yo.
Ou pa jwenn sa w ap chèche a?
01Can the interpreter join a call the adjuster has already set up?
Yes. Add the link to the booking, and the interpreter joins as a guest on Zoom, Microsoft Teams or Google Meet. Without a link, we create a Texliff room that opens in the browser.
02What if the claimant cannot join by video?
Book a phone session for that claimant instead. Everyone dials in to the number in your confirmation, with no app or link.
03Can one interpreter work with a claimant and a witness who speak different languages?
No. A second language needs its own booking, and both bookings can share the same link.
04Ki jan yon sesyon videyo kalkile?
By the hour, for the hours you book, and the total shows before you pay. Book enough time for a statement or an examination, because every question and answer is said twice and unused time is not refunded.
05Are claim sessions kept confidential?
Yes. Every session is covered by an NDA, connections are encrypted, and sessions are not recorded unless you ask. Clinical sessions are handled in line with HIPAA.
06Which languages do you interpret for claims?
70 languages. Spanish, Mandarin, Vietnamese and Arabic are the easiest to schedule, and rare languages such as Burmese or Pashto need more notice.
07Èske entèprèt Sèb Texliff yo sètifye?
Wi. Entèprèt sèb ki sètifye pou tribinal epi ki gen kalifikasyon medikal yo asiyen nan zafè legal ak klinik — Sètifikasyon Entèprèt Tribinal Federal, lis tribinal eta yo, CCHI / NBCMI pou medikal. Pou anviwònman kominote, edikasyon ak antrepriz nou bay entèprèt ki resevwa fòmasyon pwofesyonèl ki matche ak sijè a.
Lòt lang
Lòt lang for Konpayi asirans
The same page for each of these languages, with that language's varieties, its register and where it is booked most.
Navige nan yon seleksyon entèprèt Sèb ki disponib atravè rezo Texliff la.
1 pwofil pwofesyonèl
Jelena M.
Entèprèt
Pè lang
Sèb nan AnglèKwowat nan AnglèBosnyen nan AnglèAnglè nan Sèb
Mòd
Konsekitif, Similtane
Modalite
Sou plas, Videyo adistans, Telefòn
Jelena se yon entèprèt ak tradiktè anrejistre ki gen 15 an eksperyans pwofesyonèl, ki bay sèvis ant anglè ak sèb, kwasyen ak bosnyak. Li ofri entèprètasyon konsekitif ak similtane nan sitwasyon sou plas, videyo a distans ak telefòn, ansanm ak tradiksyon soti nan sèb (kirilik) an anglè. Jelena anrejistre nan Konsèy Jidisyè epi li te sèvi kòm entèprèt ak tradiktè ofisyèl pou anpil tribinal federal ak tribinal leta, ansanm ak Ajans Pwoteksyon Anviwònman Etazini. Spesyalizasyon li yo kouvri domèn jiridik, medikal, teknik, finansye, maketing, IT/lojisyèl, imigrasyon, edikasyon, syantifik, literè ak biznis. Gwo eksperyans Jelena gen ladan entèprete nan pwosedi medikal ak pwosedi jiridik tankou pwosè, odyans, depozisyon ak arbitraj, ansanm ak sèvi kòm entèprèt konferans ak atelye. Li gen yon Lisans nan Atizay Dramatik epi li fè etid nan filoloji arab ak anglè.