01Can the interpreter join our counseling platform?
Yes. Add the link from Zoom, Teams or Google Meet, and the interpreter joins as a guest. If your platform cannot add a guest, we create a Texliff room link and add it to the booking.
02Can one meeting use two languages?
Yes, with two bookings, one per language, on the same link. Each interpreter works between English and one other language.
03Is the session recorded?
Not unless you ask. Every session is covered by an NDA, and the connection is encrypted.
04What if the client has no internet?
Book the whole meeting by phone instead. Everyone dials in to the number in your confirmation, and the client needs no app or link.
05How is a team meeting priced?
Priced per hour booked, with the total shown at checkout. A family team meeting with many speakers runs long, so book the full time on the invitation, because unused time is not refunded.
06Which languages can a caseworker book by video?
70 languages. Spanish, Arabic, Haitian Creole, Vietnamese, Russian and Portuguese are among the easiest to schedule by video, and rare languages, such as Burmese or Pashto, need more notice.