01Which platforms can the interpreter join?
The interpreter joins as a guest on Zoom, Microsoft Teams, Google Meet or the Texliff room. For telehealth, if the clinic's platform cannot add a guest, we create a link.
02Is the session recorded?
Sessions are not recorded unless you ask. Connections are encrypted, every session is covered by an NDA, and telehealth and counseling sessions are handled in line with HIPAA, with a BAA available.
03Can one interpreter work a session in two languages?
No. One booking is for English and one other language, so a session with two other languages needs two bookings that share the same link.
04Can the same interpreter join a client's weekly sessions?
You can ask for it in the booking notes. A booking is for the service, not for a particular interpreter, so we take the request into account and assign them when they are available.
05How many hours should we book for an online meeting?
The price is by the hour, and the total shows before you pay. Unused time is not refunded, so book the whole meeting, including the part where staff explain forms.
06Which languages do you interpret by video?
70 languages. Spanish, Mandarin, Korean, Tagalog, Portuguese and French are the easiest to schedule. Rare languages such as Pashto need more notice.