Serbio Video-Remote Interpretation for compañías de seguros
Serbian interpreters for claim interviews, recorded statements, examinations and hearings by video. Get your quote in seconds, place your order, add your meeting link, and you're all set.
Enter the date, start time, platform, the claimant's language and the kind of session, such as a claim interview or an examination. The price for the hours you book shows right away.
Zoom, Microsoft Teams, Google Meet o la sala de Texliff
Our dispatcher assigns an interpreter matched to the session, with claims experience for interviews and statements, medical credentials for examinations and court certification for hearings. You see the name before the session.
At the booked time the interpreter joins the link as a guest, and stays on the call for the whole booking.
Cualquier dispositivo, intérpretes de los 50 estados
El precio se muestra antes de reservar. Cada sesión está protegida por un acuerdo de confidencialidad; las sesiones clínicas se tratan conforme a HIPAA.
Chicago, NYC, Pittsburgh y Detroit tienen comunidades serbio-estadounidenses establecidas desde hace mucho tiempo, con llegadas más recientes de los conflictos posyugoslavos.
Hablantes en EE. UU.
175 mil+
Booked most in
Chicago, New York, Milwaukee
Sessions insurers book
Video interpreters for insurance companies for claim interviews, statements, examinations and hearings
Claims units usually book one of six sessions, and the cards link to the pages for them by video.
Claim interviews
The interpreter joins the adjuster's video call with a claimant or policyholder who speaks another language.
What to know about working with video interpreters at an insurance company
When insurers use video
Claims units use video when the claimant and the adjuster are in different places, for example when the claim is handled in one state and the claimant lives in another. Video also suits recorded statements and examinations that the examiner gives remotely. When no interpreter for the claimant's language works near the claimant, video is the other choice, because the interpreter can join from anywhere in the US.
Who takes part
The adjuster or investigator asks the questions and records what the claimant says. The claimant or policyholder describes the loss or injury in their own language. In an examination, the examining doctor takes the history and gives the instructions for the exam. The interpreter joins as one more participant and speaks to each side in their language.
On the call4
AdjusterAsks the questions and records the answers
ClaimantDescribes the loss or injury
Examining doctorTakes the history in an examination
IntérpreteJoins as one more participant
AdjusterIntérpreteClaimant
The interpreter's role
The interpreter works for neither the insurer nor the claimant. Every question is interpreted in full for the claimant, and every answer in full for the adjuster, in the first person, so the file holds the claimant's own words. The interpreter does not explain coverage, comment on a claim decision or answer for the claimant, and keeps what they hear confidential.
Question and answer
QuestionInterpretedAnswerInterpreted
Claim details in the booking
Add the claim number, the claimant's name and the kind of session to the booking notes, so the interpreter can prepare. A recorded statement, an examination and a hearing on the same claim are separate sessions, and each is its own booking. Names of treating providers help the interpreter prepare for medical terms.
Presencial, por video o por teléfono
Choosing between video, on-site and phone for claims work
Video suits most claim interviews and statements. Another setting is better when the adjuster has to be at the loss, or when the claimant has no video.
Presencial
In person is the better choice for a home inspection after damage, or for an exam where the doctor needs to see the claimant.
Las preguntas que escuchamos con más frecuencia, respondidas por nuestros equipos de despacho y gestión de proyectos.
¿No encuentra lo que busca?
01Can the interpreter join a call the adjuster has already set up?
Yes. Add the link to the booking, and the interpreter joins as a guest on Zoom, Microsoft Teams or Google Meet. Without a link, we create a Texliff room that opens in the browser.
02What if the claimant cannot join by video?
Book a phone session for that claimant instead. Everyone dials in to the number in your confirmation, with no app or link.
03Can one interpreter work with a claimant and a witness who speak different languages?
No. A second language needs its own booking, and both bookings can share the same link.
04¿Cómo se calcula el precio de una sesión de video?
By the hour, for the hours you book, and the total shows before you pay. Book enough time for a statement or an examination, because every question and answer is said twice and unused time is not refunded.
05Are claim sessions kept confidential?
Yes. Every session is covered by an NDA, connections are encrypted, and sessions are not recorded unless you ask. Clinical sessions are handled in line with HIPAA.
06Which languages do you interpret for claims?
70 languages. Spanish, Mandarin, Vietnamese and Arabic are the easiest to schedule, and rare languages such as Burmese or Pashto need more notice.
07¿Sus intérpretes de Serbio están certificados?
Sí. Para asuntos legales y clínicos se asignan intérpretes de serbio certificados para tribunales y con credenciales médicas: certificación federal, listas estatales, CCHI/NBCMI para medicina. Para comunidad, educación y empresa asignamos intérpretes profesionales capacitados y acordes a la materia.
Otros idiomas
Otros idiomas for Compañías de seguros
The same page for each of these languages, with that language's varieties, its register and where it is booked most.
Explore intérpretes de Serbio seleccionados, disponibles a través de la red de Texliff.
1 perfil profesional
Jelena M.
Intérprete
Pares
Serbio a InglésCroata a InglésBosnio a InglésInglés a Serbio
Modos
Consecutiva, Simultánea
Modalidades
Presencial, Video remoto, Teléfono
Jelena es intérprete y traductora registrada con 15 años de experiencia profesional, que presta servicios entre inglés y serbio, croata y bosnio. Ofrece interpretación consecutiva y simultánea en modalidad presencial, por videoconferencia y por teléfono, además de traducción del serbio (cirílico) al inglés. Jelena está registrada ante el Consejo Judicial de y ha trabajado como intérprete y traductora oficial para numerosos tribunales federales y estatales, así como para la Agencia de Protección Ambiental de EE. UU. Sus especialidades abarcan los ámbitos jurídico, médico, técnico, financiero, de marketing, TI/software, inmigración, educación, científico, literario y empresarial. La amplia experiencia de Jelena incluye la interpretación en procedimientos médicos y procedimientos legales como juicios, audiencias, declaraciones juradas (depositions) y arbitrajes, así como la interpretación en conferencias y talleres. Es licenciada en Artes Dramáticas y ha cursado estudios de filología árabe e inglesa.