Interprétation par téléphone (OPI)Téléconsultations

Interprétation par téléphone pour téléconsultations

Medically credentialed interpreters for audio-only telehealth visits with patients who have no video. Get your quote in seconds, place your order, and you're all set.

Lancez votre commande

À partir de 92,91 $

Par heure

Certifiés par les tribunaux

Interprètes

Conforme à la loi HIPAA

Toutes les séances cliniques

Accrédités en milieu médical

Interprètes certifiés CCHI et NBCMI

Demande

Obtenez votre devis instantané et passez commande

Enter when the visit starts and the patient's language. The price for the time you book shows right away.

Affectation

Interprète adapté au contexte

Our dispatcher assigns a medically credentialed interpreter, and the name and credentials show in your dashboard before the visit.

Confirmation dans votre espace client et par e-mail

Téléphone (OPI)

Interprète en ligne

At the booked time the provider, the patient and the interpreter are on the same line, and the interpreter stays for the time you booked.

N'importe quel téléphone, sans application ni lien

Le prix s’affiche avant la réservation. Chaque séance est couverte par un accord de confidentialité ; les séances cliniques sont traitées conformément à la loi HIPAA.

Réservez un interprète

When phone works

Phone interpreters for telehealth appointments held by audio only

On the phone, the visit itself is the call, not a call about a visit. Providers hold a telehealth visit by audio only in the situations below.

Patients without video

Some patients have no camera, no device that joins a video call or no connection that holds one. The provider holds the visit by phone, and the interpreter dials in too.

Visits that need no picture

Providers hold some visits by phone because nothing needs to be seen, such as a medicine review or a talk about results. The provider sets the visit type, and you book the interpreter for the same time.

Routine check-ins

A short check-in after a new medicine or a change of plan can be held by phone. Book the time the check-in needs, with room for interpretation.

Audio-only visits

What to know about audio-only telehealth visits with an interpreter

When a visit is audio only

An audio-only telehealth visit is a full medical visit held by phone, with the provider asking about symptoms and giving the plan. Providers choose it when the patient has no device or connection for video, or when the visit needs no picture. The interpreter dials in from anywhere in the US, so a language that few people speak near the clinic can still be booked. The patient needs no app, link or screen.

Who takes part

The provider is on the line from the clinic or another office, asks about symptoms and explains the plan. The patient talks from home or wherever they are. A family member can be added to the call when the patient wants someone to listen or to help with the medicine list. The interpreter dials in and adds the patient once the provider is on the line.

On the phone4

PraticienAsks about symptoms and explains the plan
PatientTalks from home, with no app or screen
Family memberAdded to listen or help with the medicine list
InterprèteJoins the line and adds the patient

PraticienInterprètePatient

The interpreter's role

The provider cannot see the patient, so the interpreter's words carry the whole visit. Each speaker pauses, and the interpreter interprets that part in full, in the first person, before the next one starts. The interpreter is neutral and keeps the visit confidential. They do not describe how the patient seems or add to what the patient said.

Audio-only visit

List sentVisitQuestions

Medicine list ahead

Send the patient the medicine list and any instructions before the visit, because nothing can be shown on a phone call. Add the same list to the booking notes, and the interpreter has the names and doses in front of them while the provider goes through them.

Sur place, par vidéo ou par téléphone

Choosing between phone, video and on-site for a telehealth appointment

Phone suits a visit that needs no picture. If the provider needs to see the patient, or the patient is in the clinic, another setting fits better.

Sur place
Non proposé pour cette séance
A patient who comes to the clinic needs an on-site interpreter, which is a separate booking.
Vidéo (VRI)
Book video when the provider needs to see something and the patient has a device that can join.
Interprétation à distance par vidéo pour téléconsultations
Téléphone (OPI)
Phone fits audio-only visits and patients who have no video device or connection.

Comment ça marche

How to book a phone interpreter for a telehealth visit

Indiquez vos besoins et obtenez votre devis instantané
Pick the date and start time of the visit and the patient's language. The price for the booked time shows right away.
Passez commande
Pay online to confirm. The booking opens in your dashboard with a dial-in number and an access code, and you can add the patient's number to the notes.
Le dispatcheur se lance et affecte un interprète
Our dispatcher assigns an interpreter with a medical credential, CCHI or NBCMI, and you see the name before the visit.
Rejoignez votre séance
At the booked time everyone dials in, and the interpreter adds the patient to the call if you asked. The interpreter stays on the line for the time you booked.

Ce que vous recevez

The interpreter's name and credentials in your dashboard before the visit.
A dial-in number and an access code to share with the patient.
The booking confirmation, sent by email and kept in the dashboard.

Chaque fichier et chaque séance sont couverts par un NDA et transmis via une connexion chiffrée. Les dossiers cliniques sont traités conformément à la HIPAA.

Réservez un interprète

Si vous avez aussi besoin de traductions

If you also need documents translated before the visit

Nothing can be shown on a phone visit, so records in another language are better translated before the provider needs them.

Hôpitaux et cliniques
Discharge papers and test results from a hospital abroad, translated into English for the provider to read before the call.
- Dossier médical
- Carnet de vaccination
Entretiens USCIS
Birth certificates, when a patient's immigration filing asks for English.
Tribunaux et dépositions
Sworn statements about an injury, translated into English for the lawyer handling the claim.

Pas dans la liste ? Nous traduisons 37 types de documents, du passeport et du relevé bancaire jusqu’au brevet, chacun avec sa propre page et la même certification.Parcourir tous les documents

FAQ

Questions about phone interpreters for telehealth visits

Celles que nous entendons le plus souvent, auxquelles répondent nos équipes de répartition et de gestion de projet.

Vous ne trouvez pas la réponse ?

01Is an audio-only visit recorded?

Only if you ask. The interpreter is under an NDA for every visit, and connections are encrypted.

02What if the provider needs to see the patient?

We can change the booking to a video session, subject to the interpreter's availability.

03Can the patient call in from a landline?

Yes. The patient can dial in from any phone, whether a landline or a mobile.

04How is an audio-only visit priced?

The price is for the time you book, and the total shows before you pay. Add a little room at the start for everyone to dial in, because the interpreter is reserved for the whole booking and unused time is not refunded.

05How far ahead should we book?

At least 48 to 72 hours ahead, and earlier if you can.

06Which languages can I book for an audio-only visit?

70 languages. Spanish, Mandarin, Vietnamese, Arabic, Korean and Haitian Creole are the easiest to schedule. A language that is harder to find needs more notice.

By language