01Which video platforms can the interpreter join?
Zoom, Microsoft Teams, Google Meet and the Texliff room. Add your link to the booking, or ask us to create a Texliff room link.
02Can the client join by phone while the agent is on video?
No. Everyone joins the same way. If the client has no video, book a phone interpreter and everyone dials in to the number in the confirmation.
03Can we book the same interpreter for a client's whole search?
Name the interpreter in the booking notes. We book the service rather than a particular person, so we take the request into account and assign them when they are available.
04Is the client's financial information kept private?
Every session is covered by an NDA, and connections are encrypted.
05How is a video consultation priced?
Pricing is hourly, with the total for your booked hours shown before you pay. Book enough hours to go through the whole document, because each clause is said in both languages, and unused time is not refunded.
06Bạn phục vụ những ngôn ngữ nào qua video?
70 languages. Spanish, Mandarin, Russian, Portuguese, Korean and Vietnamese are the easiest to schedule, and rare languages need more notice.