提交需求
获取即时报价并下单
Enter the date, start time, the claimant's language and the kind of call, such as a first report or a recorded statement. The price for the time you book shows right away.
电话口译（OPI）保险公司
保险公司电话口译
Interpreters for first reports, recorded statements, intake and settlement calls on your claims. Get your quote in seconds, place your order, and you're all set.
92.91 美元起
按小时计价
法院认证
口译员
符合 HIPAA
所有临床口译场次
具备医疗资质
持 CCHI 和 NBCMI 认证的口译员
匹配
按场合匹配口译员
Our dispatcher assigns an interpreter with claims experience for claim calls and statements, or a medically credentialed one for exam intake. You see the name before the call.
通过账户面板和邮件确认
电话 (OPI)
电话口译员
The number and the access code connect everyone to the call at the booked time, and the interpreter stays on the line until the time you booked is over.
任何电话均可，无需应用或链接
预约前即可看到价格。每个场次均受保密协议保护；临床场次按 HIPAA 要求处理。
预约口译员Calls insurers book
Phone interpreters for insurance companies for claim reports, recorded statements and status calls
Claims units book these calls for an adjuster, a claimant and anyone else who needs to join. Name the kind of call when you book, and add the claim number to the notes.
First report of a claim
The adjuster books a call with a policyholder reporting a loss, and the interpreter interprets the details in both directions.
保险理赔电话口译常见通话
- Auto accidents
- Property damage
- Theft reports
Recorded statements
Phone is the most common setting for a statement, with the interpreter on the adjuster's recorded line and named at the start.
录音陈述电话口译常见通话
- Three-way calls
- Claimants and insureds
- Witnesses to a loss
Intake for examinations
Some examiners take the history by phone, and a medically credentialed interpreter joins that call.
独立医疗检查电话口译常见通话
- Medical history
- Treatment so far
- Scheduling the exam
Conference calls
A court-certified interpreter joins the calls on a workers' compensation case, within what the board or the judge allows.
工伤赔偿听证电话口译常见通话
- Status conference calls
- Calls about a hearing date
- Adjuster calls with the worker
Disability claim calls
Disability insurers book intake and history calls with claimants who speak another language, before or after the evaluation.
残障评估电话口译常见通话
- Claimant intake
- Work and medical history
- Scheduling the evaluation
Decision and settlement calls
The adjuster explains a decision or a settlement offer, and the interpreter interprets the explanation and the questions that follow.
为该场合预约常见通话
- Claim decisions
- Settlement offers
- Status updates
Claims by phone
What to know about working with phone interpreters at an insurance company
When phone is used
Phone is used when a claim step needs no one to see a place, a document or an injury. A first report, a status update and a recorded statement can all be done by phone, and a claimant may have a phone but no video. The interpreter dials in from anywhere in the US, so a language with no interpreter near the claimant is still possible.
Who is on the line
The adjuster or investigator dials in and asks the questions. The claimant or policyholder answers in their own language. For an examination intake call, the examiner's office takes the history. The interpreter is on the line as well, and can add a third party, such as a witness or a public adjuster, once everyone has dialed in.
On the line4
- AdjusterDials in and asks the questions
- ClaimantAnswers in their own language
- Examiner's staffTakes the history for an exam
- 口译员Dials in and can add a third party
Adjuster口译员Claimant
The interpreter's role
The interpreter's job is to make the call as clear to the claimant as it is to the adjuster. Because nobody can see who is speaking, each person speaks in turn and pauses for the interpreter. Every question and answer is interpreted in full and in the first person. The interpreter works for neither the insurer nor the claimant, keeps the call confidential and does not comment on the claim.
On a recorded line
AdjusterInterpretedClaimantInterpreted
Recorded lines
If the adjuster records the call, the interpreter is named at the start of the recording and interprets in the first person, so the recording holds the claimant's own words. Add the claim number and the names of everyone who will join to the booking notes, because nothing can be shown on screen during a call.
现场、视频或电话
Choosing between phone, video and on-site for claims work
Phone needs only a phone, and nothing can be shown on it. Choose by whether the call has to show anything.
视频（VRI）
Video is better for an examination by telemedicine, or when the adjuster shares photos and forms on screen.
保险公司远程视频口译电话 (OPI)
Phone fits first reports, status calls and recorded statements, when voices are enough.
它是如何运作的
How insurers book a phone interpreter
填写需求，即时获取报价
Enter the date, start time, the claimant's language and the kind of call. The price for the booked time shows right away.
下单
Pay online to confirm. The booking opens in the dashboard with a dial-in number and an access code to share, and you can add the claim number there.
调度系统启动并指派口译员
Our dispatcher assigns an interpreter matched to the call and confirms the name to you.
加入您的口译场次
At the booked time, everyone dials in. The interpreter adds a third party if the call needs one, and stays for the booked time.
您会收到什么
- The name of the interpreter, sent before the call.
- A dial-in number and access code kept in the project, to share with anyone who joins.
- A change to video if the call needs documents on screen, subject to the interpreter's availability.
每份文件和每个场次均受 NDA 保护，并通过加密连接传输。临床事务按 HIPAA 要求处理。
如果您还需要翻译
If you also need documents translated before the call
Documents cannot be shared on screen during a phone call, so translate the ones in another language and send them to everyone first.
医院与诊所
Medical records from clinics abroad, translated and sent to the examiner ahead of the intake call.
法院与取证
Affidavits and messages from the claimant, translated into English so the adjuster can refer to them by page.
会议与谈判
Financial statements and company records for a business claim, translated before the statement is taken.
不在列表中？我们翻译 37 种文件类型，从护照、银行对账单到专利，每种都有自己的页面和同样的认证。浏览全部文件常见问题
Questions from insurers about phone interpreters
我们最常听到的问题是由我们的调度和项目管理团队回答的。
没找到您要的答案？
01Can the same interpreter take the follow-up call on a claim?
Name the interpreter in the booking notes. We book the service rather than a particular person, so we take the request into account and assign them when they are available.
02How should we prepare a claimant for a call with an interpreter?
Ask the claimant to speak in short parts and pause for the interpreter. Send the number and access code ahead, with the time of the call.
03Does the claimant need a smartphone?
No. A basic phone is enough, because the confirmation lists the number to call and the code to enter.
04Can a workers' compensation hearing be interpreted by phone?
Each state board and each judge decides whether a hearing may be held by phone. Tell us the state, the board and the type of hearing when you book.
05How is a phone call priced?
By the time you book, and the total shows before you pay. Book a little longer than you expect for a recorded statement, because every question and answer is said twice.
06Which languages do you interpret by phone for claims?
70 languages, into and out of English. Tagalog, Portuguese, French, Haitian Creole and Spanish are among the easiest to schedule, and rare languages need more notice.
By language
保险公司电话口译 by language
One page per language, with the varieties we confirm at booking, the register the session needs and where that language is booked most.
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探索开始一个项目
预订电话口译员，加入您的下一次claim call.
Tell us the date, the time, the language and the kind of call. We confirm the interpreter's name before it starts.