Demande
Obtenez votre devis instantané et passez commande
Enter the date, start time, the claimant's language and the kind of call, such as a first report or a recorded statement. The price for the time you book shows right away.
Interprétation par téléphone (OPI)Thaï
Thaï Phone Interpretation for compagnies d'assurance
Thai interpreters for first reports, recorded statements, intake and settlement calls on your claims. Get your quote in seconds, place your order, and you're all set.
À partir de 92,91 $
Par heure
Certifiés par les tribunaux
Interprètes
Conforme à la loi HIPAA
Toutes les séances cliniques
Accrédités en milieu médical
Interprètes certifiés CCHI et NBCMI
Affectation
Interprète adapté au contexte
Our dispatcher assigns an interpreter with claims experience for claim calls and statements, or a medically credentialed one for exam intake. You see the name before the call.
Confirmation dans votre espace client et par e-mail
Téléphone (OPI)
Interprète en ligne
The number and the access code connect everyone to the call at the booked time, and the interpreter stays on the line until the time you booked is over.
N'importe quel téléphone, sans application ni lien
Le prix s’affiche avant la réservation. Chaque séance est couverte par un accord de confidentialité ; les séances cliniques sont traitées conformément à la loi HIPAA.
Réservez un interprèteThe language
Obtenir Thaï right
Los Angeles (Thai Town), Las Vegas, Chicago, NYC, Houston and Oakland have established Thai-American communities.
Typical Thaï bookings
- Entretiens de naturalisation USCIS
- Rendez-vous à l'hôpital
- Comptabilité des travailleurs de la restauration/hôtellerie
- Tribunal de la famille et affaires de divorce
- Orateurs américains
- 300 000+
- Booked most in
- Los Angeles, New York, Chicago
Calls insurers book
Phone interpreters for insurance companies for claim reports, recorded statements and status calls
Claims units book these calls for an adjuster, a claimant and anyone else who needs to join. Name the kind of call when you book, and add the claim number to the notes.
First report of a claim
The adjuster books a call with a policyholder reporting a loss, and the interpreter interprets the details in both directions.
Interprétation par téléphone pour déclarations de sinistreAppels types
- Auto accidents
- Property damage
- Theft reports
Recorded statements
Phone is the most common setting for a statement, with the interpreter on the adjuster's recorded line and named at the start.
Interprétation par téléphone pour déclarations enregistréesAppels types
- Three-way calls
- Claimants and insureds
- Witnesses to a loss
Intake for examinations
Some examiners take the history by phone, and a medically credentialed interpreter joins that call.
Interprétation par téléphone pour examens médicaux indépendantsAppels types
- Medical history
- Treatment so far
- Scheduling the exam
Conference calls
A court-certified interpreter joins the calls on a workers' compensation case, within what the board or the judge allows.
Interprétation par téléphone pour audiences d'indemnisation des accidents du travailAppels types
- Status conference calls
- Calls about a hearing date
- Adjuster calls with the worker
Disability claim calls
Disability insurers book intake and history calls with claimants who speak another language, before or after the evaluation.
Interprétation par téléphone pour évaluations d'invaliditéAppels types
- Claimant intake
- Work and medical history
- Scheduling the evaluation
Decision and settlement calls
The adjuster explains a decision or a settlement offer, and the interpreter interprets the explanation and the questions that follow.
Réserver pour ce contexteAppels types
- Claim decisions
- Settlement offers
- Status updates
Claims by phone
What to know about working with phone interpreters at an insurance company
When phone is used
Phone is used when a claim step needs no one to see a place, a document or an injury. A first report, a status update and a recorded statement can all be done by phone, and a claimant may have a phone but no video. The interpreter dials in from anywhere in the US, so a language with no interpreter near the claimant is still possible.
Who is on the line
The adjuster or investigator dials in and asks the questions. The claimant or policyholder answers in their own language. For an examination intake call, the examiner's office takes the history. The interpreter is on the line as well, and can add a third party, such as a witness or a public adjuster, once everyone has dialed in.
On the line4
- AdjusterDials in and asks the questions
- ClaimantAnswers in their own language
- Examiner's staffTakes the history for an exam
- InterprèteDials in and can add a third party
AdjusterInterprèteClaimant
The interpreter's role
The interpreter's job is to make the call as clear to the claimant as it is to the adjuster. Because nobody can see who is speaking, each person speaks in turn and pauses for the interpreter. Every question and answer is interpreted in full and in the first person. The interpreter works for neither the insurer nor the claimant, keeps the call confidential and does not comment on the claim.
On a recorded line
AdjusterInterpretedClaimantInterpreted
Recorded lines
If the adjuster records the call, the interpreter is named at the start of the recording and interprets in the first person, so the recording holds the claimant's own words. Add the claim number and the names of everyone who will join to the booking notes, because nothing can be shown on screen during a call.
Sur place, par vidéo ou par téléphone
Choosing between phone, video and on-site for claims work
Phone needs only a phone, and nothing can be shown on it. Choose by whether the call has to show anything.
Sur place
Book an interpreter in person for a damage inspection or a physical examination.
Interprétation sur place pour compagnies d'assurance
Vidéo (VRI)
Video is better for an examination by telemedicine, or when the adjuster shares photos and forms on screen.
Interprétation à distance par vidéo pour compagnies d'assuranceTéléphone (OPI)
Phone fits first reports, status calls and recorded statements, when voices are enough.
Comment ça marche
How insurers book a phone interpreter
Indiquez vos besoins et obtenez votre devis instantané
Enter the date, start time, the claimant's language and the kind of call. The price for the booked time shows right away.
Passez commande
Pay online to confirm. The booking opens in the dashboard with a dial-in number and an access code to share, and you can add the claim number there.
Le dispatcheur se lance et affecte un interprète
Our dispatcher assigns an interpreter matched to the call and confirms the name to you.
Rejoignez votre séance
At the booked time, everyone dials in. The interpreter adds a third party if the call needs one, and stays for the booked time.
Ce que vous recevez
- The name of the interpreter, sent before the call.
- A dial-in number and access code kept in the project, to share with anyone who joins.
- A change to video if the call needs documents on screen, subject to the interpreter's availability.
Chaque fichier et chaque séance sont couverts par un NDA et transmis via une connexion chiffrée. Les dossiers cliniques sont traités conformément à la HIPAA.
Si vous avez aussi besoin de traductions
If you also need documents translated before the call
Documents cannot be shared on screen during a phone call, so translate the ones in another language and send them to everyone first.
Hôpitaux et cliniques
Medical records from clinics abroad, translated and sent to the examiner ahead of the intake call.
Tribunaux et dépositions
Affidavits and messages from the claimant, translated into English so the adjuster can refer to them by page.
Réunions et négociations
Financial statements and company records for a business claim, translated before the statement is taken.
Pas dans la liste ? Nous traduisons 37 types de documents, du passeport et du relevé bancaire jusqu’au brevet, chacun avec sa propre page et la même certification.Parcourir tous les documentsFAQ
Questions from insurers about phone interpreters
Celles que nous entendons le plus souvent, auxquelles répondent nos équipes de répartition et de gestion de projet.
Vous ne trouvez pas la réponse ?
01Can the same interpreter take the follow-up call on a claim?
Name the interpreter in the booking notes. We book the service rather than a particular person, so we take the request into account and assign them when they are available.
02How should we prepare a claimant for a call with an interpreter?
Ask the claimant to speak in short parts and pause for the interpreter. Send the number and access code ahead, with the time of the call.
03Does the claimant need a smartphone?
No. A basic phone is enough, because the confirmation lists the number to call and the code to enter.
04Can a workers' compensation hearing be interpreted by phone?
Each state board and each judge decides whether a hearing may be held by phone. Tell us the state, the board and the type of hearing when you book.
05How is a phone call priced?
By the time you book, and the total shows before you pay. Book a little longer than you expect for a recorded statement, because every question and answer is said twice.
06Which languages do you interpret by phone for claims?
70 languages, into and out of English. Tagalog, Portuguese, French, Haitian Creole and Spanish are among the easiest to schedule, and rare languages need more notice.
07Vos interprètes en Thaï sont-ils certifiés ?
Oui. Des interprètes en thaï certifiés par les tribunaux et accrédités médicalement sont affectés aux dossiers juridiques et cliniques — certification d'interprète des tribunaux fédéraux, listes des tribunaux d'État, CCHI / NBCMI pour le médical. Pour les contextes communautaires, éducatifs et d’entreprise, nous affectons des interprètes professionnellement formés et adaptés au sujet.
Autres langues
Autres langues for Compagnies d'assurance
The same page for each of these languages, with that language's varieties, its register and where it is booked most.
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ExplorerDémarrer un projet
Réservez un interprète par téléphone pour votre prochain claim call.
Tell us the date, the time, the language and the kind of call. We confirm the interpreter's name before it starts.