01Will the court provide an interpreter, or do we book our own?
In many proceedings on the record, the court appoints its own interpreter. Firms book their own interpreter for talks with the client, and for proceedings where the court lets a party bring one. Tell us the court and the proceeding when you book.
02What if a deposition or a hearing is rescheduled?
Cancellation is in writing. A full refund applies when you cancel more than seven days before the session. Between seven days and 48 hours before, the refund is 75%, and closer to the session than that there is none.
03How is an on-site session priced?
The rate is by the hour, and the total for your booked hours shows before you pay. Unused time is not refunded, because the interpreter is reserved for the whole booking, so book the time a long session may need.
04How far ahead should we book?
At least 48 to 72 hours ahead, and earlier if you can.
05Which languages can we book for our office?
70 languages. Spanish, Mandarin, Vietnamese, Haitian Creole, Tagalog and Portuguese are the easiest to schedule. Rare languages, and addresses far from a large city, need more notice.
06Vos interprètes en Grec sont-ils certifiés ?
Oui. Des interprètes en grec certifiés par les tribunaux et accrédités médicalement sont affectés aux dossiers juridiques et cliniques — certification d'interprète des tribunaux fédéraux, listes des tribunaux d'État, CCHI / NBCMI pour le médical. Pour les contextes communautaires, éducatifs et d’entreprise, nous affectons des interprètes professionnellement formés et adaptés au sujet.