Pedido
Receba seu orçamento instantâneo e faça o pedido
Enter the date and start time of the call and the patient's language. The price for the time you book shows right away.
Interpretação por telefone (OPI)Consultas médicas
Interpretação por telefone para consultas médicas
Medically credentialed interpreters for calls about test results, medicines, discharge follow-up and scheduling. Get your quote in seconds, place your order, and you're all set.
A partir de US$ 92,91
Por hora
Certificados por tribunais
Intérpretes
Conforme a HIPAA
Todas as sessões clínicas
Credenciados na área médica
Intérpretes certificados pela CCHI e pela NBCMI
Designação
Intérprete designado conforme o contexto
Our dispatcher assigns a medically credentialed interpreter with a CCHI or NBCMI certification, and you see the name before the call.
Confirmado no seu painel e por e-mail
Telefone (OPI)
Intérprete na linha
At the booked time the care team and the interpreter dial in, the patient is added or dials in too, and the interpreter stays for the time you booked.
Qualquer telefone, sem aplicativo ou link
O preço aparece antes de reservar. Toda sessão é coberta por um acordo de confidencialidade; sessões clínicas são tratadas conforme a HIPAA.
Reserve um intérpreteCalls we interpret
Phone interpreters for medical calls about results, discharge follow-up, medicines and scheduling
Phone fits calls where the patient does not need to be examined. Each call is booked ahead, with the time and the language.
Test results
A nurse or doctor calls to give lab or imaging results and explain what comes next. The interpreter interprets the news as it is given, and then the patient's questions.
Discharge follow-up
After discharge, the care team calls to ask how the patient is recovering and whether the instructions are clear. Add the name of the unit or the procedure to the notes.
Medicine questions
A patient may be unsure about a dose, a refill or a side effect, and the clinic calls to go over it. The interpreter repeats each medicine name and dose as the clinic said it.
Scheduling calls
The front office calls to book or move a visit and to say what to bring. A short call like this is booked for the time it needs, like any other session.
Calls with patients
What to know about medical calls with an interpreter
When phone is used
Phone is used for the calls around an appointment, such as giving test results, checking on a patient after discharge, answering a question about a medicine or setting up the next visit. Nobody needs to see the patient or a document, so a call is enough. The interpreter dials in from anywhere in the US, which helps when no interpreter for the language works near the clinic. An exam or a procedure is booked in person or by video instead.
Who is on the line
A nurse or doctor makes the call and gives the results, the instructions or the change in the plan. The patient dials in with the access code, or the interpreter adds the patient to the call once the clinic is on the line. A family member can join the call when the patient wants one there.
On the line4
- Nurse or doctorMakes the call and gives results or instructions
- PacienteDials in, or is added to the call
- Family memberJoins when the patient wants one there
- IntérpreteDials in, then adds the patient
Care teamIntérpretePaciente
The interpreter's role
Nobody on the call can see the speaker, so each speaker pauses, and the interpreter interprets that part in full, in both directions, before the next one begins. Results are given exactly as the nurse or doctor gave them, without softening. The interpreter keeps the call confidential and offers no opinion on what the results mean or which medicine to take.
Giving results
Nurse speaksPausaInterpretedPatient replies
A patient's question
Patient asksPausaInterpretedNurse answers
Reaching the patient
Put the patient's phone number and the best time to call in the booking notes, and say whether the patient will dial in with the access code or should be added by the interpreter. Have the results or instructions ready before the call starts, because nothing can be shown on a screen.
Presencial, por vídeo ou por telefone
Choosing between phone, video and on-site for a medical appointment
Phone works when the care team only needs to talk with the patient. An exam, a procedure or a hospital stay needs another setting.
No local
Book an interpreter in person for an exam, a procedure, a hospital stay or any talk the patient needs to follow at close range.
Interpretação presencial para consultas médicas
Vídeo (VRI)
Video fits a visit where the patient is in the exam room and no interpreter for the language works nearby.
Interpretação remota por vídeo para consultas médicasTelefone (OPI)
Phone fits results, follow-ups, medicine questions and scheduling, when nobody needs to see the patient.
Como funciona
How to book a phone interpreter for a medical call
Informe os detalhes e receba a cotação na hora
Tell us when the call is, how long it needs and the patient's language. The price for the booked time shows right away.
Faça o pedido
Pay online to confirm. The booking opens in your dashboard with a dial-in number and an access code to share, and a place for notes such as the patient's number.
O despachante entra em ação e designa um intérprete
Our dispatcher assigns a medically credentialed interpreter, and the name and credentials reach you before the call.
Entre na sua sessão
At the booked time everyone dials in from any phone. If you asked, the interpreter adds the patient once the clinic is on the line, and stays for the time you booked.
O que você recebe
- The interpreter's name and credentials, confirmed before the call.
- A dial-in number and an access code in your project, to share with the patient.
- A confirmation in your dashboard and by email.
Todo arquivo e toda sessão são cobertos por NDA e transmitidos por conexão criptografada. Assuntos clínicos são tratados em conformidade com a HIPAA.
Se você também precisar de traduções
If you also need documents translated before the call
Nothing can be shown during a phone call, so records in another language are better translated before the care team needs them.
Hospitais e clínicas
Lab reports and other records in another language, translated into English and sent to the care team before a results call.
Entrevistas do USCIS
Birth and marriage certificates, when an immigration case needs them in English.
Tribunais e depoimentos
Text messages and other legal papers about an injury, translated into English for the lawyer on the case.
Não está na lista? Traduzimos 37 tipos de documento, de passaportes e extratos bancários a patentes, cada um com a própria página e a mesma certificação.Ver todos os documentosPerguntas frequentes
Questions about phone interpreters for medical calls
Aquelas que ouvimos com mais frequência, respondidas pelas nossas equipas de expedição e gestão de projetos.
Não encontrou o que procura?
01Who calls whom?
At the booked time the clinic and the interpreter dial in to the number in your confirmation. The patient dials in with the access code, or the interpreter adds the patient's number once the clinic is on the line.
02Can one booking cover patients who speak different languages?
No. One booking covers English and one other language, with one interpreter, so each language needs its own booking.
03Are the calls recorded?
Only if you ask. Clinical calls are handled in line with HIPAA, and a BAA is available for healthcare customers.
04Can a booked call be changed to video?
Yes. If the call turns out to need a screen, we can change the booking to video, subject to the interpreter's availability.
05How is a phone call priced?
The price is for the time you book, and you see it before paying. Allow a little more than the call may need, because the interpreter is reserved for the whole time and unused time is not refunded.
06Which languages can I book for a patient call?
70 languages. Spanish, Mandarin, Vietnamese, Haitian Creole, Portuguese and Tagalog are the easiest to schedule. Languages that are harder to find need more notice.
By language
Interpretação por telefone para consultas médicas by language
One page per language, with the varieties we confirm at booking, the register the session needs and where that language is booked most.
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ExplorarIniciar um projeto
Reserve um intérprete por telefone para sua próxima patient call.
Tell us the day, the time and the patient's language. The interpreter's name and credentials reach you before the call.