Pedido
Receba seu orçamento instantâneo e faça o pedido
Enter the statement date, start time and the language of the person giving it, then add the claim number and the adjuster's line to the notes. The price for the time you book shows right away.
Interpretação por telefone (OPI)Declarações gravadas
Interpretação por telefone para declarações gravadas
Interpreters for recorded statements by phone from policyholders, claimants, witnesses and injured workers. Get your quote in seconds, place your order, and you're all set.
A partir de US$ 92,91
Por hora
Certificados por tribunais
Intérpretes
Conforme a HIPAA
Todas as sessões clínicas
Credenciados na área médica
Intérpretes certificados pela CCHI e pela NBCMI
Designação
Intérprete designado conforme o contexto
Our dispatcher assigns an interpreter who has interpreted recorded statements before, and the name is sent to you ahead of the call.
Confirmado no seu painel e por e-mail
Telefone (OPI)
Intérprete na linha
At the booked time, the adjuster, the person giving the statement and the interpreter are on the line. The interpreter is identified on the recording and stays for the time you booked.
Qualquer telefone, sem aplicativo ou link
O preço aparece antes de reservar. Toda sessão é coberta por um acordo de confidencialidade; sessões clínicas são tratadas conforme a HIPAA.
Reserve um intérpreteWho gives statements
Phone interpreters for recorded statements from policyholders, claimants, witnesses and injured workers
Anyone who can say what happened may give a recorded statement. Four kinds of people an adjuster calls are listed below.
Policyholders
The insured person describes a loss to their own insurer, such as an accident, a theft or damage at home. Each question and answer is interpreted, so the recording holds the policyholder's own words.
Claimants
A person who makes a claim under someone else's policy gives a statement about the injury or the damage. The adjuster asks about dates and places, and the interpreter interprets in the first person.
Witnesses
A passenger, a neighbor or a bystander may be asked what they saw. Witnesses are often reached wherever they live, including another state, so the phone is the practical choice.
Injured workers
After an injury at work, the adjuster asks the worker to describe the job and the accident. The interpreter interprets the questions about the job and the injury in full.
Statements by phone
What to know about recorded statements by phone with an interpreter
When phone is used
Most recorded statements are taken by phone. The adjuster records on their own line, and the interpreter dials in to that line at the booked time. Phone is also chosen when the person lives far away or speaks a language with no interpreter nearby, because our interpreters dial in from anywhere in the US. A recorded statement is not given under oath.
Who is on the line
The adjuster or investigator asks the questions and records the call. The insured person, the claimant or a witness answers them. The interpreter joins the same line, and an attorney can be added to the call once everyone is on it. The recording names the interpreter before the first question.
On the line4
- AdjusterAsks the questions and records the call
- Insured or witnessAnswers the questions
- AdvogadoCan be added to the call
- IntérpreteJoins the line, identified on the recording
AdjusterIntérpreteInsured
The interpreter's role
After the interpreter is identified on the recording, every question goes into the person's language and every answer into English, in the first person. A recording and any transcript made from it then hold the person's own words. The interpreter is neutral, keeps the call confidential, and does not shorten an answer or suggest what to say.
The question
Adjuster asksPausaInterpreted
The answer
Person answersPausaInterpreted
Names and spelling
A statement is full of names, dates, places and amounts, and a phone line gives the interpreter nothing to read. Send the claim number, the spelling of names and the places the adjuster will ask about in the booking notes, so the interpreter can say them correctly on the recording.
Presencial, por vídeo ou por telefone
Choosing between phone, video and on-site for a recorded statement
Phone is the usual way to take a recorded statement. Another setting is better when something has to be shown or someone has to be met.
No local
Book an interpreter in person when the person has no phone, or the statement is taken at a home or a workplace.
Interpretação presencial para declarações gravadas
Vídeo (VRI)
Video is better when the adjuster shows photos or forms, or wants to see the person.
Interpretação remota por vídeo para declarações gravadasTelefone (OPI)
Phone fits a statement of questions and answers, taken on the adjuster's recorded line.
Como funciona
How to book a phone interpreter for a recorded statement
Informe os detalhes e receba a cotação na hora
Enter the statement date, start time and the language of the person giving it. The price for the booked time shows right away.
Faça o pedido
Pay online to confirm. Add the claim number and the adjuster's recorded line to the booking notes, or share the dial-in number and access code from your dashboard.
O despachante entra em ação e designa um intérprete
Our dispatcher assigns an interpreter with experience in recorded statements and sends you the name.
Entre na sua sessão
At the booked time, everyone is on the line. The interpreter is identified on the recording and stays for the booked time.
O que você recebe
- The interpreter's name, confirmed before the call.
- A dial-in number and an access code in your project, for statements not taken on the adjuster's line.
- A confirmation in your dashboard and by email, with your notes kept in the project.
Todo arquivo e toda sessão são cobertos por NDA e transmitidos por conexão criptografada. Assuntos clínicos são tratados em conformidade com a HIPAA.
Se você também precisar de traduções
If you also need documents translated before the call
Documents in another language are easier to discuss on the phone once they are translated and in the adjuster's hands.
Tribunais e depoimentos
Written statements and text messages in the person's language, translated and sent ahead so the adjuster can ask about them.
Hospitais e clínicas
Medical records from abroad, translated before questions about the injury and the treatment.
Reuniões e negociações
Contracts and financial statements, translated before a statement about a business loss.
Não está na lista? Traduzimos 37 tipos de documento, de passaportes e extratos bancários a patentes, cada um com a própria página e a mesma certificação.Ver todos os documentosPerguntas frequentes
Questions about phone interpreters for recorded statements
Aquelas que ouvimos com mais frequência, respondidas pelas nossas equipas de expedição e gestão de projetos.
Não encontrou o que procura?
01Do we use the adjuster's line or the dial-in number in the confirmation?
If the adjuster records on their own line, add its number and any access code to the booking notes, and the interpreter joins it. Otherwise use the dial-in number and access code in your confirmation.
02Is a recorded statement given under oath?
No. A statement under oath is an examination under oath, which is a separate session with its own booking.
03What if the call turns out to need photos or forms on screen?
We can change the booking to a video session, subject to the interpreter's availability.
04How is a phone statement priced?
By the time you book, and the total shows before you pay. Book more time than the same statement would take in English, so the call does not end in the middle of an answer.
05Does the person giving the statement need an app?
No. Any phone works, with no app or link.
06Which languages do you interpret by phone?
70 languages. Spanish, Vietnamese, Korean, Arabic and French are the easiest to schedule, and rare languages need more notice.
By language
Interpretação por telefone para declarações gravadas by language
One page per language, with the varieties we confirm at booking, the register the session needs and where that language is booked most.
Serviços de interpretação relacionados
Mais maneiras de ajudarmos.
Interpretação por telefone para sinistros de seguro
Interpreters for claim calls, from the first report to a settlement offer, on a dial-in line.
ExplorarInterpretação por telefone para atendimentos de serviços sociais
Phone interpreters for eligibility interviews and follow-up calls with a caseworker.
ExplorarInterpretação por telefone para entrevistas do serviço de proteção à criança
Phone interpreters for CPS follow-up calls, scheduling and safety plan check-ins.
ExplorarInterpretação por telefone para seguradoras
Phone interpreters for the claim reports, recorded statements and status calls an insurer takes by phone.
ExplorarIniciar um projeto
Reserve um intérprete por telefone para sua próxima recorded statement.
Tell us the date, the time, the person's language and the claim number. We confirm the interpreter's name before the call.