01Can the interpreter join our hospital's video system?
Yes, on Zoom, Microsoft Teams or Google Meet. If your system cannot add a guest, we create a Texliff room link and add it to the project.
02What if a relative speaks a different language than the patient?
Each booking is for English and one other language, with one interpreter. A relative who speaks a third language needs a second booking, and both can use the same link.
03Is the video visit recorded?
No. Sessions are not recorded unless you ask, and connections are encrypted.
04How is a video visit in the hospital priced?
A video visit is priced by the hour, and you see the total before paying. Unused time is not refunded, because the interpreter is reserved for the whole booking, so book the time the visit needs.
05Can the same interpreter join every visit during a stay?
You can ask for it in the booking notes. A booking is for the service, not for a particular interpreter, so we take the request into account and assign them when they are available.
06Which languages can a hospital book by video?
70 languages. Spanish, Mandarin, Vietnamese, Arabic, Tagalog and Haitian Creole are the easiest to schedule. Rare languages such as Pashto or Burmese need more notice, and the interpreter can join from any state.