01Can the interpreter join our agency's own meeting platform?
Yes. The interpreter joins the link you add to the booking as a guest. If your platform cannot admit a guest, we create a Texliff room link and add it to the booking.
02What should we put in the booking notes for a hearing?
Add the file number, the names of the people on the link and any terms the hearing will use. The interpreter reads the notes before the session.
03Is an online public meeting recorded?
We do not record sessions unless you ask. Every session is covered by an NDA, and the connection is encrypted.
04What if the resident has no video?
Book the whole session by phone instead. Everyone dials in to the number in your confirmation, and nobody needs an app.
05How is a hearing by video priced?
The total for the hours you book shows before you pay. A hearing takes longer with an interpreter, so book through the end of the scheduled block.
06Which languages can a department book by video?
70 languages. Spanish, Mandarin, Vietnamese, Arabic, Russian and Haitian Creole are among the easiest to schedule, while languages such as Burmese or Pashto need more notice.
07¿Sus intérpretes de Griego están certificados?
Sí. Para asuntos legales y clínicos se asignan intérpretes de griego certificados para tribunales y con credenciales médicas: certificación federal, listas estatales, CCHI/NBCMI para medicina. Para comunidad, educación y empresa asignamos intérpretes profesionales capacitados y acordes a la materia.