01Can the interpreter join our office's video platform?
Yes, on Google Meet, Zoom or Microsoft Teams. If your office has no platform, ask for a Texliff room link and we add it to the project.
02Does the patient need to install anything?
The Texliff room opens in a browser with nothing to install. On Zoom, Microsoft Teams or Google Meet, the patient joins the way they usually do.
03Is the video call recorded?
Only if you ask, and connections are encrypted.
04How is a video call priced?
A video call is priced by the hour, and the total shows before you pay. A treatment plan review can run long when the patient has questions, so book some extra time, since unused time is not refunded.
05What if the family speaks two languages besides English?
A booking covers English and one other language. The second language needs its own booking, which can share the same link.
06Which languages can a dental office book by video?
70 languages. Spanish, Mandarin, Vietnamese, Korean and Russian are the easiest to schedule. Rare languages such as Burmese or Pashto need more notice, and the interpreter can join from any state.
07Vos interprètes en Grec sont-ils certifiés ?
Oui. Des interprètes en grec certifiés par les tribunaux et accrédités médicalement sont affectés aux dossiers juridiques et cliniques — certification d'interprète des tribunaux fédéraux, listes des tribunaux d'État, CCHI / NBCMI pour le médical. Pour les contextes communautaires, éducatifs et d’entreprise, nous affectons des interprètes professionnellement formés et adaptés au sujet.