Pedido
Receba seu orçamento instantâneo e faça o pedido
Enter the date, start time, the claimant's language and the kind of call, such as a first report or a recorded statement. The price for the time you book shows right away.
Interpretação por telefone (OPI)Francês
Francês Phone Interpretation for seguradoras
French interpreters for first reports, recorded statements, intake and settlement calls on your claims. Get your quote in seconds, place your order, and you're all set.
A partir de US$ 92,91
Por hora
Certificados por tribunais
Intérpretes
Conforme a HIPAA
Todas as sessões clínicas
Credenciados na área médica
Intérpretes certificados pela CCHI e pela NBCMI
Designação
Intérprete designado conforme o contexto
Our dispatcher assigns an interpreter with claims experience for claim calls and statements, or a medically credentialed one for exam intake. You see the name before the call.
Confirmado no seu painel e por e-mail
Telefone (OPI)
Intérprete na linha
The number and the access code connect everyone to the call at the booked time, and the interpreter stays on the line until the time you booked is over.
Qualquer telefone, sem aplicativo ou link
O preço aparece antes de reservar. Toda sessão é coberta por um acordo de confidencialidade; sessões clínicas são tratadas conforme a HIPAA.
Reserve um intérpreteThe language
Recebendo Francês right
A interpretação inclina-se fortemente para entrevistas de asilo e tribunais de imigração para requerentes da África Ocidental/Central (Camarões, RDC, Costa do Marfim, Senegal, Guiné), além de missões corporativas e diplomáticas.
Typical Francês bookings
- Entrevistas de asilo e tribunal de imigração (RDC, Camarões, Guiné, Costa do Marfim)
- Consultas hospitalares para refugiados da África Ocidental
- Arbitragem comercial internacional e fusões e aquisições
- Reuniões diplomáticas e eventos adjacentes à ONU
- Negociações aeroespaciais e energéticas
- Conferências de pais e professores em Maine, Minnesota e Ohio
- Falantes nos EUA
- 1.2M+
- Booked most in
- New York, Miami, Washington DC
- Varieties
- Metropolitan, Québécois, West / Central African
Calls insurers book
Phone interpreters for insurance companies for claim reports, recorded statements and status calls
Claims units book these calls for an adjuster, a claimant and anyone else who needs to join. Name the kind of call when you book, and add the claim number to the notes.
First report of a claim
The adjuster books a call with a policyholder reporting a loss, and the interpreter interprets the details in both directions.
Interpretação por telefone para sinistros de seguroLigações típicas
- Auto accidents
- Property damage
- Theft reports
Recorded statements
Phone is the most common setting for a statement, with the interpreter on the adjuster's recorded line and named at the start.
Interpretação por telefone para declarações gravadasLigações típicas
- Three-way calls
- Claimants and insureds
- Witnesses to a loss
Intake for examinations
Some examiners take the history by phone, and a medically credentialed interpreter joins that call.
Interpretação por telefone para exames médicos independentesLigações típicas
- Medical history
- Treatment so far
- Scheduling the exam
Conference calls
A court-certified interpreter joins the calls on a workers' compensation case, within what the board or the judge allows.
Interpretação por telefone para audiências de indenização trabalhistaLigações típicas
- Status conference calls
- Calls about a hearing date
- Adjuster calls with the worker
Disability claim calls
Disability insurers book intake and history calls with claimants who speak another language, before or after the evaluation.
Interpretação por telefone para avaliações de incapacidadeLigações típicas
- Claimant intake
- Work and medical history
- Scheduling the evaluation
Decision and settlement calls
The adjuster explains a decision or a settlement offer, and the interpreter interprets the explanation and the questions that follow.
Reservar para este contextoLigações típicas
- Claim decisions
- Settlement offers
- Status updates
Claims by phone
What to know about working with phone interpreters at an insurance company
When phone is used
Phone is used when a claim step needs no one to see a place, a document or an injury. A first report, a status update and a recorded statement can all be done by phone, and a claimant may have a phone but no video. The interpreter dials in from anywhere in the US, so a language with no interpreter near the claimant is still possible.
Who is on the line
The adjuster or investigator dials in and asks the questions. The claimant or policyholder answers in their own language. For an examination intake call, the examiner's office takes the history. The interpreter is on the line as well, and can add a third party, such as a witness or a public adjuster, once everyone has dialed in.
On the line4
- AdjusterDials in and asks the questions
- ClaimantAnswers in their own language
- Examiner's staffTakes the history for an exam
- IntérpreteDials in and can add a third party
AdjusterIntérpreteClaimant
The interpreter's role
The interpreter's job is to make the call as clear to the claimant as it is to the adjuster. Because nobody can see who is speaking, each person speaks in turn and pauses for the interpreter. Every question and answer is interpreted in full and in the first person. The interpreter works for neither the insurer nor the claimant, keeps the call confidential and does not comment on the claim.
On a recorded line
AdjusterInterpretedClaimantInterpreted
Recorded lines
If the adjuster records the call, the interpreter is named at the start of the recording and interprets in the first person, so the recording holds the claimant's own words. Add the claim number and the names of everyone who will join to the booking notes, because nothing can be shown on screen during a call.
Presencial, por vídeo ou por telefone
Choosing between phone, video and on-site for claims work
Phone needs only a phone, and nothing can be shown on it. Choose by whether the call has to show anything.
No local
Book an interpreter in person for a damage inspection or a physical examination.
Interpretação presencial para seguradoras
Vídeo (VRI)
Video is better for an examination by telemedicine, or when the adjuster shares photos and forms on screen.
Interpretação remota por vídeo para seguradorasTelefone (OPI)
Phone fits first reports, status calls and recorded statements, when voices are enough.
Como funciona
How insurers book a phone interpreter
Informe os detalhes e receba a cotação na hora
Enter the date, start time, the claimant's language and the kind of call. The price for the booked time shows right away.
Faça o pedido
Pay online to confirm. The booking opens in the dashboard with a dial-in number and an access code to share, and you can add the claim number there.
O despachante entra em ação e designa um intérprete
Our dispatcher assigns an interpreter matched to the call and confirms the name to you.
Entre na sua sessão
At the booked time, everyone dials in. The interpreter adds a third party if the call needs one, and stays for the booked time.
O que você recebe
- The name of the interpreter, sent before the call.
- A dial-in number and access code kept in the project, to share with anyone who joins.
- A change to video if the call needs documents on screen, subject to the interpreter's availability.
Todo arquivo e toda sessão são cobertos por NDA e transmitidos por conexão criptografada. Assuntos clínicos são tratados em conformidade com a HIPAA.
Se você também precisar de traduções
If you also need documents translated before the call
Documents cannot be shared on screen during a phone call, so translate the ones in another language and send them to everyone first.
Hospitais e clínicas
Medical records from clinics abroad, translated and sent to the examiner ahead of the intake call.
Tribunais e depoimentos
Affidavits and messages from the claimant, translated into English so the adjuster can refer to them by page.
Reuniões e negociações
Financial statements and company records for a business claim, translated before the statement is taken.
Não está na lista? Traduzimos 37 tipos de documento, de passaportes e extratos bancários a patentes, cada um com a própria página e a mesma certificação.Ver todos os documentosPerguntas frequentes
Questions from insurers about phone interpreters
Aquelas que ouvimos com mais frequência, respondidas pelas nossas equipas de expedição e gestão de projetos.
Não encontrou o que procura?
01Can the same interpreter take the follow-up call on a claim?
Name the interpreter in the booking notes. We book the service rather than a particular person, so we take the request into account and assign them when they are available.
02How should we prepare a claimant for a call with an interpreter?
Ask the claimant to speak in short parts and pause for the interpreter. Send the number and access code ahead, with the time of the call.
03Does the claimant need a smartphone?
No. A basic phone is enough, because the confirmation lists the number to call and the code to enter.
04Can a workers' compensation hearing be interpreted by phone?
Each state board and each judge decides whether a hearing may be held by phone. Tell us the state, the board and the type of hearing when you book.
05How is a phone call priced?
By the time you book, and the total shows before you pay. Book a little longer than you expect for a recorded statement, because every question and answer is said twice.
06Which languages do you interpret by phone for claims?
70 languages, into and out of English. Tagalog, Portuguese, French, Haitian Creole and Spanish are among the easiest to schedule, and rare languages need more notice.
07Seus intérpretes de Francês são certificados?
Sim. Intérpretes de francês certificados por tribunais e credenciados na área médica são designados para assuntos jurídicos e clínicos — Certificação de Intérprete de Tribunal Federal, listas de tribunais estaduais, CCHI / NBCMI para área médica. Para ambientes comunitários, educacionais e corporativos, designamos intérpretes profissionalmente treinados e adequados ao assunto.
08Vocês cobrem todos os dialetos de Francês?
O francês padrão (metropolitano), o francês de Quebec e o francês africano diferem em léxico, registro e convenções numéricas. Divulgamos a preferência dialetal ao linguista e mantemos a consistência terminológica em todo o projeto.
Outros idiomas
Outros idiomas for Seguradoras
The same page for each of these languages, with that language's varieties, its register and where it is booked most.
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Reserve um intérprete por telefone para sua próxima claim call.
Tell us the date, the time, the language and the kind of call. We confirm the interpreter's name before it starts.