Croata Video-Remote Interpretation for sinistros de seguro
Croatian interpreters for auto, property, workers' compensation and liability claim calls by video. Get your quote in seconds, place your order, add your meeting link, and you're all set.
Enter the call date, start time, platform and the claimant's language, then add the claim number to the booking notes. The price for the hours you book shows right away.
Zoom, Microsoft Teams, Google Meet ou a sala Texliff
Chicago, Pittsburgh, Cleveland and New York have the oldest Croatian-American communities.
Falantes nos EUA
400 mil +
Booked most in
Chicago, Cleveland, Pittsburgh
Varieties
Croata, Bósnio e Sérvio são mutuamente inteligíveis; os padrões diferem na ortografia (croata: apenas latim), léxico e alguma gramática. Nunca substituímos.
Kinds of claims
Video interpreters for insurance claims on auto, property, workers' compensation and liability claims
Adjusters book a video interpreter when the claimant speaks another language and the claim is worked from a desk. Add the claim number and the type of loss to the notes, and they reach the interpreter before the call.
Auto claims
Adjusters talk to drivers, passengers and vehicle owners about how an accident happened and what damage the car has. The interpreter interprets the questions and the answers in full, including dates, places and the names of the other drivers.
Property claims
The owner or tenant tells the adjuster what a fire, storm or leak damaged and what was lost, item by item. The interpreter interprets each item in full, including quantities and dates.
Workers' compensation claims
An injured worker explains the job, the injury and the treatment to the adjuster or the claims examiner. Medical terms come up often, so a list of the providers in the file helps the interpreter prepare.
Liability claims
A person who was hurt or lost property makes a claim against a policyholder. The adjuster talks to both, and the interpreter works for whichever one speaks another language.
Video claim calls
What to know about video claim calls with an interpreter
When video is used
A claim is often worked remotely, with the adjuster in an office and the claimant at home. Video is chosen when both want to look at photos, estimates or a damaged item together. It is also chosen when the claimant lives far from the adjuster, or speaks a language with no interpreter nearby, since our interpreters join from anywhere in the US. The adjuster sends the meeting link, or you add one to the booking.
Who takes part
The adjuster asks questions about the loss and the claim, and the claimant or policyholder answers. A public adjuster or an attorney sometimes joins to speak for the claimant. Everyone keeps speaking in their own language, and the interpreter interprets each part for the other side.
On the call4
AdjusterAsks about the loss and the claim
ClaimantAnswers as claimant or policyholder
RepresentativePublic adjuster or attorney, sometimes joins
IntérpreteJoins the same call
AdjusterIntérpreteClaimant
The interpreter's role
The interpreter is there so the call is as clear as it would be in one language. Each question goes into the claimant's language and each answer into English, in full and in the first person. The speaker pauses after each part, and the interpreter then says it. The interpreter is neutral, keeps what they hear confidential, and does not explain a policy or give an opinion on the claim.
Adjuster to claimant
AdjusterPausaInterpretedClaimantInterpreted
Photos and documents
Share the photos, the repair estimate or the proof of loss on screen while you talk about them, so the claimant and the adjuster look at the same page. For a claim with many items, add a list of them to the booking notes, and it reaches the interpreter before the call.
Presencial, por vídeo ou por telefone
Choosing between video, on-site and phone for an insurance claim
Video suits claims worked from a desk that need photos or papers on screen. Another setting is better in the cases below.
No local
Book an interpreter in person when the adjuster visits damage at a property, or when the claimant cannot use video.
How to book a video interpreter for an insurance claim
Informe os detalhes e receba a cotação na hora
Enter the call date, start time, platform and the claimant's language. The price for the booked hours shows right away.
Faça o pedido
Pay online to confirm. The booking opens in your dashboard, where you add the meeting link and notes such as the claim number, the type of loss and the names involved.
O despachante entra em ação e designa um intérprete
Our dispatcher assigns an interpreter who has interpreted insurance claims before and confirms the name to you before the call.
Entre na sua sessão
The interpreter joins your link as a guest at the booked time and stays for the hours you booked.
O que você recebe
The interpreter's name, confirmed before the call.
The meeting link in your project, or a Texliff room we create that opens in the browser.
A confirmation of the booking in your dashboard and by email.
Todo arquivo e toda sessão são cobertos por NDA e transmitidos por conexão criptografada. Assuntos clínicos são tratados em conformidade com a HIPAA.
Questions about video interpreters for insurance claims
Aquelas que ouvimos com mais frequência, respondidas pelas nossas equipas de expedição e gestão de projetos.
Não encontrou o que procura?
01Is the call recorded?
We do not record the call unless you ask. If your own team records claim calls, say so in the booking notes.
02Can we use our own company's meeting link?
Yes. Add the link to the booking and the interpreter joins as a guest. If you have none, we create a Texliff room link that opens in the browser.
03What if the claimant cannot join a video call?
Book a phone interpreter instead. The claimant needs only a phone, and everyone dials in with the access code in the confirmation.
04How is a video claim call priced?
By the hour, for the hours you book, and the total shows before you pay. Book enough time for the whole call, since unused time is not refunded and every question and answer is said twice.
05Can the claimant keep the same interpreter on every call?
Name the interpreter in the booking notes. We book the service rather than a particular person, so we take the request into account and assign them when they are available.
06Which languages do you interpret for claims?
70 languages. Spanish, Portuguese, Haitian Creole, Arabic and Korean are among the easiest to schedule, and rare languages such as Burmese or Pashto need more notice.
07Seus intérpretes de Croata são certificados?
Sim. Intérpretes de croata certificados por tribunais e credenciados na área médica são designados para assuntos jurídicos e clínicos — Certificação de Intérprete de Tribunal Federal, listas de tribunais estaduais, CCHI / NBCMI para área médica. Para ambientes comunitários, educacionais e corporativos, designamos intérpretes profissionalmente treinados e adequados ao assunto.
Outros idiomas
Outros idiomas for Sinistros de seguro
The same page for each of these languages, with that language's varieties, its register and where it is booked most.
Conheça intérpretes de Croata selecionados, disponíveis pela rede Texliff.
1 perfil profissional
Jelena M.
Intérprete
Pares
Sérvio para InglêsCroata para InglêsBósnio para InglêsInglês para Sérvio
Modos
Consecutiva, Simultânea
Modalidades
No local, Vídeo remoto, Telefone
Jelena é intérprete e tradutora registrada, com 15 anos de experiência profissional, atuando entre inglês e sérvio, croata e bósnio. Ela oferece interpretação consecutiva e simultânea nas modalidades presencial, por vídeo remoto e por telefone, além de tradução do sérvio (cirílico) para o inglês. Jelena é registrada no Conselho Judiciário de e atuou como intérprete e tradutora oficial em diversos tribunais federais e estaduais, bem como na Agência de Proteção Ambiental dos EUA (EPA). Suas especializações abrangem as áreas jurídica, médica, técnica, financeira, de marketing, de TI/software, de imigração, educacional, científica, literária e empresarial. A vasta experiência de Jelena inclui a interpretação em contextos médicos e processos jurídicos, como julgamentos, audiências, depoimentos e arbitragens, além de atuação como intérprete de conferências e workshops. Ela é bacharel em Artes Dramáticas e fez estudos em filologia árabe e inglesa.