01Is the call recorded?
We do not record the call unless you ask. If your own team records claim calls, say so in the booking notes.
02Can we use our own company's meeting link?
Yes. Add the link to the booking and the interpreter joins as a guest. If you have none, we create a Texliff room link that opens in the browser.
03What if the claimant cannot join a video call?
Book a phone interpreter instead. The claimant needs only a phone, and everyone dials in with the access code in the confirmation.
04How is a video claim call priced?
By the hour, for the hours you book, and the total shows before you pay. Book enough time for the whole call, since unused time is not refunded and every question and answer is said twice.
05Can the claimant keep the same interpreter on every call?
Name the interpreter in the booking notes. We book the service rather than a particular person, so we take the request into account and assign them when they are available.
06Which languages do you interpret for claims?
70 languages. Spanish, Portuguese, Haitian Creole, Arabic and Korean are among the easiest to schedule, and rare languages such as Burmese or Pashto need more notice.
07Seus intérpretes de Grego são certificados?
Sim. Intérpretes de grego certificados por tribunais e credenciados na área médica são designados para assuntos jurídicos e clínicos — Certificação de Intérprete de Tribunal Federal, listas de tribunais estaduais, CCHI / NBCMI para área médica. Para ambientes comunitários, educacionais e corporativos, designamos intérpretes profissionalmente treinados e adequados ao assunto.