Sérvio Video-Remote Interpretation for seguradoras
Serbian interpreters for claim interviews, recorded statements, examinations and hearings by video. Get your quote in seconds, place your order, add your meeting link, and you're all set.
Enter the date, start time, platform, the claimant's language and the kind of session, such as a claim interview or an examination. The price for the hours you book shows right away.
Zoom, Microsoft Teams, Google Meet ou a sala Texliff
Our dispatcher assigns an interpreter matched to the session, with claims experience for interviews and statements, medical credentials for examinations and court certification for hearings. You see the name before the session.
What to know about working with video interpreters at an insurance company
When insurers use video
Claims units use video when the claimant and the adjuster are in different places, for example when the claim is handled in one state and the claimant lives in another. Video also suits recorded statements and examinations that the examiner gives remotely. When no interpreter for the claimant's language works near the claimant, video is the other choice, because the interpreter can join from anywhere in the US.
Who takes part
The adjuster or investigator asks the questions and records what the claimant says. The claimant or policyholder describes the loss or injury in their own language. In an examination, the examining doctor takes the history and gives the instructions for the exam. The interpreter joins as one more participant and speaks to each side in their language.
On the call4
AdjusterAsks the questions and records the answers
ClaimantDescribes the loss or injury
Examining doctorTakes the history in an examination
IntérpreteJoins as one more participant
AdjusterIntérpreteClaimant
The interpreter's role
The interpreter works for neither the insurer nor the claimant. Every question is interpreted in full for the claimant, and every answer in full for the adjuster, in the first person, so the file holds the claimant's own words. The interpreter does not explain coverage, comment on a claim decision or answer for the claimant, and keeps what they hear confidential.
Question and answer
QuestionInterpretedAnswerInterpreted
Claim details in the booking
Add the claim number, the claimant's name and the kind of session to the booking notes, so the interpreter can prepare. A recorded statement, an examination and a hearing on the same claim are separate sessions, and each is its own booking. Names of treating providers help the interpreter prepare for medical terms.
Presencial, por vídeo ou por telefone
Choosing between video, on-site and phone for claims work
Video suits most claim interviews and statements. Another setting is better when the adjuster has to be at the loss, or when the claimant has no video.
No local
In person is the better choice for a home inspection after damage, or for an exam where the doctor needs to see the claimant.
Aquelas que ouvimos com mais frequência, respondidas pelas nossas equipas de expedição e gestão de projetos.
Não encontrou o que procura?
01Can the interpreter join a call the adjuster has already set up?
Yes. Add the link to the booking, and the interpreter joins as a guest on Zoom, Microsoft Teams or Google Meet. Without a link, we create a Texliff room that opens in the browser.
02What if the claimant cannot join by video?
Book a phone session for that claimant instead. Everyone dials in to the number in your confirmation, with no app or link.
03Can one interpreter work with a claimant and a witness who speak different languages?
No. A second language needs its own booking, and both bookings can share the same link.
04Como é calculado o preço de uma sessão por vídeo?
By the hour, for the hours you book, and the total shows before you pay. Book enough time for a statement or an examination, because every question and answer is said twice and unused time is not refunded.
05Are claim sessions kept confidential?
Yes. Every session is covered by an NDA, connections are encrypted, and sessions are not recorded unless you ask. Clinical sessions are handled in line with HIPAA.
06Which languages do you interpret for claims?
70 languages. Spanish, Mandarin, Vietnamese and Arabic are the easiest to schedule, and rare languages such as Burmese or Pashto need more notice.
07Seus intérpretes de Sérvio são certificados?
Sim. Intérpretes de sérvio certificados por tribunais e credenciados na área médica são designados para assuntos jurídicos e clínicos — Certificação de Intérprete de Tribunal Federal, listas de tribunais estaduais, CCHI / NBCMI para área médica. Para ambientes comunitários, educacionais e corporativos, designamos intérpretes profissionalmente treinados e adequados ao assunto.
Outros idiomas
Outros idiomas for Seguradoras
The same page for each of these languages, with that language's varieties, its register and where it is booked most.
Conheça intérpretes de Sérvio selecionados, disponíveis pela rede Texliff.
1 perfil profissional
Jelena M.
Intérprete
Pares
Sérvio para InglêsCroata para InglêsBósnio para InglêsInglês para Sérvio
Modos
Consecutiva, Simultânea
Modalidades
No local, Vídeo remoto, Telefone
Jelena é intérprete e tradutora registrada, com 15 anos de experiência profissional, atuando entre inglês e sérvio, croata e bósnio. Ela oferece interpretação consecutiva e simultânea nas modalidades presencial, por vídeo remoto e por telefone, além de tradução do sérvio (cirílico) para o inglês. Jelena é registrada no Conselho Judiciário de e atuou como intérprete e tradutora oficial em diversos tribunais federais e estaduais, bem como na Agência de Proteção Ambiental dos EUA (EPA). Suas especializações abrangem as áreas jurídica, médica, técnica, financeira, de marketing, de TI/software, de imigração, educacional, científica, literária e empresarial. A vasta experiência de Jelena inclui a interpretação em contextos médicos e processos jurídicos, como julgamentos, audiências, depoimentos e arbitragens, além de atuação como intérprete de conferências e workshops. Ela é bacharel em Artes Dramáticas e fez estudos em filologia árabe e inglesa.