01Our telehealth platform will not let a guest join. What do we do?
Ask for a Texliff room link when you book, and we add it to the project so you can send it to the patient and the doctor. It opens in a browser with nothing to install.
02Is a BAA available for telehealth visits?
Yes, healthcare customers can have a BAA. Every session is under an NDA, and connections are encrypted.
03Can a family member join from a separate device?
Yes. Anyone with the meeting link can join, and the interpreter interprets for them in the same session.
04How is a video visit priced?
Video visits are charged by the booked hour, with the total shown before you pay. Unused time is not refunded, because the interpreter is reserved for the whole booking, so book the full visit slot.
05Can the same interpreter join a patient's weekly sessions?
Name the interpreter in the booking notes. We book the service rather than a particular person, so we take the request into account and assign them when they are available.
06Which languages are available for clinic video visits?
70 languages. Spanish, Mandarin, Vietnamese, Arabic, Korean and Haitian Creole are the easiest to book. A rare language such as Burmese or Pashto needs more notice, and the interpreter can join from any state.